Technical Solutions Engineer I, AI/ML

hace 4 semanas

distrito federal, México Google A tiempo completo

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Job Description

Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum Qualifications:
  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Preferred Qualifications:
  • 4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
  • Experience developing or training models using machine learning technologies (i.e., TensorFlow, Keras, PyTorch, etc.).
  • Experience working with recommendation engines, data pipelines, or distributed machine learning.
  • Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
About the Job

The Google Cloud team helps companies, schools, and governments seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Our Technical Solutions team is focused on customer needs, and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Responsibilities:
  • File issue reports against product, documentation, and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
  • Suggest code-level resolutions for product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
  • Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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