Customer Billing Administrator

hace 2 semanas

San Pedro Garza García, México SKIDATA México A tiempo completo

**Customer Billing Administrator****ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.- Communicate with customers regarding service order and billing accuracy.- Perform service order verification and processing in accordance with established policies and procedures.- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.- Interface with multiple internal departments to maintain the integrity of functional data.- May prepare and distribute department reports, regarding uptime, response time and service/site history- Answer inbound calls in accordance with established metrics while delivering positive customer service- Process and resolve service tooling issues with billing/invoicing in accordance with established policies andprocedures.- Ensure customer service orders meet regulatory procedures and guidelines.- Enhance profitability and growth through achieving the departments goals and objectives.- Perform other related duties, projects and tasks as assigned.- May participate in On-Call or After-Hours Support program.Flexible schedule**QUALIFICATIONS**:- A minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.- Exceptional customer service skills.- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.- Intermediate knowledge or background in accounting.- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.- Excellent English communication skills (verbal and written).- Fluency in Spanish verbal and written) a plus.- Must possess aptitude to learn new technologies.**Job Types**: Full-time, PermanentPay: $28,000.00 - $30,000.00 per month**Experience**:- working in a service support environment: 5 years (required)**Language**:- English (required)Work Location: In personExpected Start Date: 08/07/2025

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