ServiceNow ITSM Architect

hace 2 semanas

distrito federal, México Infosys A tiempo completo

Infosys is seeking ServiceNow ITSM Architect . This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow ITSM deployments including Incident, Problem, Change, Service Catalogue, Knowledge modules and integrations aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution.

Required Qualifications:

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider 5 years of progressive experience in the specialty in lieu of every year of education.
  • At least 8 years of experience in Development and Scripting, Configuration, Validation and deployment.
  • Minimum of 8 years of experience in implementing IT Service Management, ITIL processes and Enterprise Service Management.
  • At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.
  • Working knowledge in all aspects of ServiceNow Applications development and Rest API based integrations with 3rd party applications.
  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
  • Experience in working with multi-vendor development environment.
  • Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
  • Experience of working with ServiceNow platform for global customers.

Preferred Qualifications:

  • ServiceNow Certified Systems Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS), ITIL/ITSM.
  • Planning and Co-ordination skills.
  • Good Communication and Analytical skills.
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