IT Production Support

hace 2 semanas

Tlahuac, México Citi A tiempo completo

**Responsibilities**:- The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.- Provides expertise in area and an advanced level of understanding of the principles of apps support.- Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.- Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements- Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.- Acts as advisor or coach to new or lower level analysts; allocates work.- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.- Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.- Persuades and influences others through strong and comprehensive communication and diplomacy skills- Performs other duties and functions as assigned**Qualifications**:- 6-10 years experience- Practical problem solving and strategic thinking skills- Demonstrated leadership, interpersonal skills and relationship building skills- Service oriented attitude- Ability to work in a fast-paced environment- Experience working or leading requirement gathering efforts for multiple large development projects at one-time- Proficient using basic technical tools and systems- Good interpersonal and communication skills**Education**:- Bachelor’s/University degree, Master’s degree preferredKey responsibilities include, but no limited to:- Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring and solutioning patterns.- Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.- Implement agile software engineering to enforce DevSecOps culture, by providing guide and follow up for CI/CD onboarding.- Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.- As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA and system resiliency.- Can lead small technical multidisciplinary teams, to achieve implemented and documented ITSM procedures.- Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.- Soporte IT, herramientas de monitoreo splunk deseable- Inglés conversacional- Soporte a producción- Monitoreo de aplicaciones- **Job Family Group**:Technology- **Job Family**:Applications Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting

  • IT Administrator

    hace 2 semanas

    Tlahuac, México Satellite teams A tiempo completo

    **RESPONSIBILITIES**- Work with the IT team to set up and maintain the company’s hardware, networks, and software.- Be able to upgrade, install and configure new hardware and software based on company needs.- Have an understanding of how software licensing works, particularly software used in creative and post-production.- Create user accounts and manage...

  • IT Support

    hace 1 semana

    Tlahuac, México Quattris Global A tiempo completo

    **Installation and troubleshooting of IT Hardware and Software devices****Check Inventory in the office****Job Type**: Part-timePay: $400.00 - $500.00 per hourApplication Question(s):- Are you based in Mexico City or nearby areas?**Experience**:- IT Support: 2 years (preferred)**Language**:- English (preferred)

  • IT Support

    hace 4 semanas

    Tlahuac, México Hogarth Worldwide A tiempo completo

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • IT Support

    hace 15 horas

    Tlahuac, México Hogarth Worldwide A tiempo completo

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • IT Especialist Ba Application Support Remoto

    hace 3 semanas

    Tlahuac, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**:Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software Core banking, socios de Mambu, Oracle, Fiserv, Oracle, Microsoft o AWS;...

  • IT Support

    hace 3 semanas

    Tlahuac, México HOGARTH A tiempo completo

    **IT Help Desk Support**Hogarth Mexico is looking for an IT Help Desk Support and we would love to hear from you.**We offer**:Law Benefits + Other Benefits, hybrid scheme.**Role**:We are looking or a motivated, enthusiastic service-oriented specialist to form part of the IT team offering hands-on computer systems support for our Mexico City...

  • IT Production Support

    hace 2 semanas

    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • IT Support Engineer

    hace 4 semanas

    Tlahuac, México Linear International LTD A tiempo completo

    **Overview**:We are seeking a skilled IT Support Engineer to provide immediate assistance with troubleshooting an IBM device. The primary responsibility will be to triage the server technology and retrieve necessary logs to diagnose and address any issues promptly. This is a short-term assignment located in Buenavista, Ciudad de...

  • IT Support Engineer

    hace 15 horas

    Tlahuac, México Linear International LTD A tiempo completo

    **Overview**: We are seeking a skilled IT Support Engineer to provide immediate assistance with troubleshooting an IBM device. The primary responsibility will be to triage the server technology and retrieve necessary logs to diagnose and address any issues promptly. This is a short-term assignment located in Buenavista, Ciudad de...

  • IT Service Specialist

    hace 4 semanas

    Tlahuac, México FLINT MEXICANA A tiempo completo

    **Duties/ Responsibilities**- **General**_:User- and client computer support via the ticket system according defined SLA and company policies, including hands on and remote.Support with OT related tasks on production sites.Deployment of approved software and hardware to the end users according to company IT PoliciesInvolvement in global technical IT...