Liaison Engineer

Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen has developed a proprietary aerogel material manufactured at scale and sold worldwide in the Electric Vehicle / Automotive, Construction, and Power Generation industries. Aspen is both a Tier 1/2 Automotive supplier and has its product in several subsea projects worldwide. We’re on a mission to build a world-class organization as we scale up our automotive business over the next 3-5 years and are looking for great talent to join our team.Liaison Engineer is responsible for establishing a positive working relationship with strategic customers to drive quality improvements. The Engineer shall represent the Voice of the Customer related to quality issues.This position will help Aspen with on-site support to give a fast response to the customer and assist on follow up of any issue related to Aspen products.**DUTIES AND RESPONSIBILITIES**:- Train customer engineering and inspectors on acceptable vs non-acceptable aerogel defects (Workmanship Manual-QID) and detection methods, work with both facilities to ensure 100% implementation, execution & processes Improvements.- Daily review of material rejection areas (Quality cages, NOK Bins, Containment Areas, etc.).- On-site investigation of non-conforming material and customer complaints. We expect the representative to review the issue on site with the customer within the 2 hours of the occurrence during the shifts.- Communicate to Aspen the issue within the same timeframe.- Initiate 8D Form and where required and complete data input from voice of customer.- Lead 8D investigation activities for damage occurring to product in transit or inspection process.- Daily walk-through process audits (material handling, scanning, assembly & testing)- Review with operators, leaders if there is any issue with or around Aerogel product- Review with operators, leaders, and engineers if there is any issue with or around Aerogel inspection.- Address customer concerns before they become quality issues.- If something is found, review to confirm if material is true non-conforming, or if this issue can be solved on-site.- Work with Customer to determine next steps: Pull out, destructive test etc., and document and track all the investigation process updates.- Use provided DHL/FedEx account and select “Priority” or “Next Day” delivery term, to ensure parts for the investigation are send on time to the Aspen Manufacturing location.- Start Containment activities in customer facilities, stablish a containment method and ensure the proper communication with the aspen facility to start containment in the manufacturing site.- Negotiate with customer for claims and charges.- Monitor, negotiate and coordinate scrap claims and their disposition.- Provide inventory information at customer facility as requested.- Support when is required PPAP or special runs.- Provide an Activity Report. Daily and weekly summary- Provide to the customer, a list of 24/7 Contacts for any eventuality reported during normal, night or extra shifts- Update failure matrix with the customer reports and share with Aspen QE and QM on a weekly basis to ensure proper analysis and improvement plan.- Work with customer engineering to perform inspection Gage R&R’s and update inspection method and documentation as required.**QUALIFICATIONS**:- Bachelor's Degree (BA) in engineering or related discipline from four-year college or university, or equivalent combination of education and experience.- Minimum 4 years as Quality Engineer, or equivalent experience within an automotive company.- Fluent English- Traveling Requirements 50% (Visa and passport available)- Track record in quality improvement using the DMAIC process, 8D, 5 Why’s, SPC and GR&R. Six sigma Green Belt certified, desire to be black belt.- Excellent communication skills that focus on clarity and simplicity, both written and oral.- Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System ManagementTipo de puesto: Tiempo completoSueldo: $60,000.00 - $70,000.00 al mesBeneficios:- Estacionamiento de la empresa- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor- Vales de despensaTipo de jornada:- Lunes a viernes- Turno de 8 horasPregunta(s) de postulación:- Años de experiência en industria automotriz- Nível de Inglés (Básico/Intermedio/Avanzado)- ¿Visa y pasaporte vigentes?Lugar de trabajo: Empleo presencial