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Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.- 15,000 trained professionals- 250+ locations worldwide- Fortune 500- Globally unified systems**Job Description**:Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.Qualifications**Education and Experience**:- College degree in International Business or equivalent.- 6 months related experience and/or training; or equivalent combination of education and experience (preferred).**Training Requirements**:- Meet company standards of 52 hours training per year, including as needed management/leadership training**Knowledge**:- Not previous knowledge needed.**Skills**:- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.- Pro-active, strong organizational skills.- Good Microsoft Office and computer skills- Fluent in English.**Behaviours**:Positive and willing to help attitudeAdditional InformationKEY RESPONSIBILITIES:- Ensure smooth and timely freight process flow- Ensure accurate and timely data entry into our operational system- Track and Trace Ocean Import Files and reporting- Use the local Ocean Import Dashboard on a daily basis.- Ensure documents are timely sent and Shipping notices communicated to overseas and customers- Ensure accurate and timely client and vendors billing.- Interact with our customers in arranging their international shipments, meeting customer service standards.- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).- Meet compliance at all times to regulations internal and external in accordance with government regulations.- Understand department process flow, and looking for best practices to improve operational efficiency and productivity- Ensure all customers standard operating procedures in place and updated in Customer SOP- Meet KPI standards in accordance with the Company’s procedures- Escalation of problems to Management when necessary- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.- Meets company standards of 52 hours training per year per employee.- Attend training classes when required.- Complete mandatory training when required.- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.