QA Intern

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:Being part of the QA & Maps team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. The team is responsible for ensuring the correct functioning of our apps and improving the maps experience in all SSL (Spanish Speaking Latin America) countries.In order to reach our goals, this position has to work very closely with our headquarters engineers and Marketing, UI, CX, DC, Driver Plattform and Passenger Ops teams.Role Responsibilities:- Be able to Monitor reporting channels to identify principal pain points and bugs.- Owner of Reporting, tracking, and verifying tickets created to the engineering team in Headquarters.- Generate applicable ideas to achieve QA, Maps and business objectives.- Management of diverse stakeholders, establishing a good relationship between operations and product/engineering teams.- Collaboration with other areas to solve pain points that impact the user experience.- Utilize our inbound channels to identify and share insights.- Monitor and measure the experience of our maps.- Configure and optimize pick up points.Role Qualifications:Must-have:- Strong Excel skills a must- Proficiency in English & Spanish- Persistent attention to detail- Strong analytical and critical thinking skills- Communication skills, practical, patient and meticulous - you’ll be working in constant collaboration with, ops managers and other related QA/Maps stakeholders.- Sense of responsibility, self-driven and quick learning ability.- Strong ability in project management, process optimization, and other operational managementEEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_