Program Coordinator

Who We Are: HiredSupport is a premier USA-Based Business Process Outsourcing (BPO) company, transforming businesses since 2016. We support global companies across industries—from fast-scaling startups and top-tier SaaS brands to eCommerce platforms and retail distributors. With a focus on exceptional service delivery, we provide live chat, phone support, sales, and back-office solutions that boost customer satisfaction, reduce costs, and grow our clients’ businesses. About The Role: This role is a remote role and requires fluent written and verbal English and Spanish. We’re looking for a highly organized, detail‑driven Program Coordinator to support one of our clients: a U.S.-based distributor of professional salon products. You’ll be helping to coordinate their education, events, and detailing programs across multiple territories. This role is perfect for someone who thrives in a structured environment, communicates confidently with brand partners and internal teams, and enjoys owning workflows from start to finish. You’ll work closely with brand partners, field representatives, and internal leadership to ensure smooth execution of all detailing activities and education events. This includes coordinating schedules, managing communication, enforcing SOPs, and preparing post‑event evaluations. You’ll also participate in a weekly standing meeting with senior management to review progress, flag issues, and identify opportunities. This is a remote , part‑time position (20 hours per week) with consistent responsibilities and long‑term potential. Key Responsibilities: Detailing Coordination Coordinate all detailing activities with brand partners and field reps. Follow and enforce the established Standard Operating Procedure (SOP). Ensure clarity around expectations, preparation, coverage, and execution. Maintain centralized oversight to ensure consistency across all territories. Education & Events Coordination Collaborate with brand partners to determine education sessions, territories, and associated offers or incentives. Manage all pre‑event workflows: communication, preparation, scheduling, and logistics. Oversee post‑event follow‑up, including performance evaluation and improvement recommendations. Conduct post‑mortems to identify opportunities and optimize future events. Cross-Functional Communication Serve as a key liaison between brand partners, field reps, and internal leadership. Participate in a weekly meeting with senior management to review plans, surface issues, and align on priorities. Prepare progress updates, summaries, and action items. What You Bring: Strong organizational and project coordination skills. Excellent written and verbal communication. Experience working with vendors, partners, or cross‑functional teams. Comfort presenting updates and insights to leadership. Ability to follow structured processes while identifying opportunities for improvement. Self‑driven, reliable, and comfortable working independently in a remote environment. Experience in events, education programs, or field operations is a plus. Role Details: Part‑time: 20 hours per week Remote: Work from anywhere in Mexico Schedule: Flexible, with availability for weekly leadership meetings Compensation: Competitive, based on experience How to Apply: Apply via LinkedIn or submit your resume through our website. Shortlisted applicants will be asked to complete a brief assessment and provide a voice sample. Successful candidates will be invited for a virtual interview.