Networking Engineer
hace 3 semanas
Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico.We are looking for a Networking Engineer to join our IT team and play a critical role in managing and maintaining our network infrastructure. This role focuses on configuring, troubleshooting, and optimizing Cisco switches, Fortinet firewalls, SonicWall firewalls, and Ubiquiti access points & controllers.**Key Responsibilities****Network Infrastructure Management**- Configure, deploy, and manage Cisco switches (VLANs, STP, EtherChannel, QoS).- Maintain and troubleshoot Fortinet and SonicWall firewalls, including VPNs, NAT, security policies, IDS/IPS, and content filtering.- Deploy, configure, and manage Ubiquiti access points and controllers (UniFi), including wireless optimization and seamless roaming.- Ensure high availability and redundancy across all network infrastructure components.- Monitor network capacity, utilization, and performance to proactively address potential bottlenecks.**Security & Compliance**- Implement network segmentation, firewall rules, access control policies, and encryption protocols.- Monitor security logs and alerts for threat detection and timely incident response.- Ensure compliance with industry security standards and best practices.**Troubleshooting & Technical Support**- Diagnose and resolve connectivity issues across LAN, WAN, and Wi-Fi environments.- Provide technical support to IT teams and call center operations for network-related incidents.- Collaborate with vendors and service providers for advanced troubleshooting and issue resolution.- Maintain an established work schedule and provide on-call support during nights, weekends, and holidays as required.**Monitoring, Reporting & Optimization**- Utilize network monitoring tools such as PRTG and Ping Plotter for real-time performance tracking and alerting.- Generate regular network health and performance reports to support data-driven decisions.- Conduct root cause analysis for recurring network issues and recommend long-term improvements.**Call Center-Specific Responsibilities**- Optimize network infrastructure to ensure high-availability operations for call center environments.- Collaborate with telephony engineers to ensure seamless integration between network infrastructure and VoIP systems.- Troubleshoot issues affecting call quality, such as latency, jitter, and packet loss.**Required Hard Skills & Knowledge**:- 7+ years of experience in network engineering and infrastructure support.- Professional level knowledge of Cisco routing and switching technologies - routing protocols (EIGRP, OSPF, BGP) and Layer 2/3 routing. Current and expired certifications at or above CCNP R&S level will be considered.- Hands-on experience with Fortinet firewalls (FortiGate) and SonicWall firewalls (NSA, TZ series).- Experience configuring and managing Ubiquiti UniFi access points & controllers.- Professional level knowledge in VPN configurations (IPsec, SSL VPNs) and WAN optimization.- Knowledge of VoIP networking and traffic shaping for call centers.- Familiarity with 802.1X authentication, NAC solutions, and RADIUS integration.- Experience with network monitoring, logging, and reporting tools.- Understanding of cybersecurity best practices, IDS/IPS, and SIEM tools.LanguageEnglish: AdvancedPay: $65,000.00 - $75,000.00 per monthWork Location: In person
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Title Public Cloud Engineer
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Santa Clara Ocoyucan, México Syntax México A tiempo completoJoin to apply for the TitlePublic Cloud Engineer role at Syntax México Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and...
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IT Infrastructure Engineer
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