Back Office

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.This department provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks.**Key Responsibilities**:- Processes data in accordance with internal and external business requirements and documented guidelines- Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, reentering changes and updating system of record to ensure accuracy and completeness of database information.- Provides service, information and procedural guidance to customers.- Handles unique or complex customer interactions- Utilize established procedures to guide decision-making- Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners- Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation**This is an on-site and full-time position in Tijuana, Baja California.**Education and Experience- High School Diploma or Equivalent (required), even if the physical document is not available.Functional Skills- Ability to multi-task (i.e. talking and typing simultaneously)- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills- Professional verbal and written communication skills- Ability to navigate through multiple systems.- Fully Bilingual (English/Spanish)For this position, we offer up to $ 23,000 MXN. monthly before taxes.Start date: October 11thLast day to apply: September 30th**Compensation**At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.**Good Hands. Greater Together.**National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.**Companies & Partners**Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.**Benefits