Client Success Associate
hace 4 semanas
The Client Success Associate participates in a team-selling environment and will work with Client Success Managers to guide our clients and partners through the subscription lifecycle from purchase to renewal. The Client Success Associate will assist our clients and partners with sales support, quote management, and order management, among other duties. The Client Success Associate will support revenue growth by working with Client Success Managers on specific territory strategies and activities focusing on client retention.The high level of activity requires the individual to balance a range of responsibilities including outbound calling for assigned subscription renewals along with a range of territory and client support activities.**Essential **Duties***- Responsible for assisting clients and partners with any administrative needs throughout the subscription lifecycle including working a liaison between our clients and technical support.- Manage a quoting queue of renewal opportunities and deliver sales ready opportunities to the Client Success Manager 90 days prior to expiration.- Work with the Sales Order Processing team to ensure all orders are processed and fulfilled in a timely fashion.- Assist clients with payment options and processing and assist finance with accounts receivable inquires with clients.- Responsible for managing all account data in Sales Force and ensure all information is correct and updated.- Work with internal Distribution Account Managers and Distributors directly to ensure that quotes are sent to partners in a timely fashion and work with distribution to.- Document all client activity and interactions in Sales Force and escalate client needs as appropriate to the Client Success Managers.- Take the initiative to thoroughly learn the market (competitors, products, and services available).- Use knowledge of company products and services to provide clients and partners with information and refer cross sell and upsell opportunities to the Client Success Manager.**Education and/or Certification Requirements**- Two or Four-year college degree desired**Required Skills**:- Professional business-to-business customer success or inside sales experience desired- IT Channel experience strongly desired- Should be a team player with excellent communication/written skills- Proven successful in managing multiple administrative tasks and documenting all activity- Strong proactive customer service skills as well as issue resolution skills- Excellent communication skills both in person and virtually- Strong phone presence- Ability to work independently and in a team environment- Detailed oriented, well organized, punctual, and must be able to keep up-to-date records on accounts and opportunities**Preferred Skills**- GSuite- Salesforce - strongly desired**Accountability and Performance Measures**- Achieves assigned KPIs in support of assigned territories- Helps assigned territories meet sales quotas- Ensure all opportunities are well documented and updated in Salesforce- Maintains high client and partner satisfaction ratings that meet company standards- Completes strategic touch points with clients and partners during the subscription lifecycle- Participate in web-based product demonstrations- Completes required training and development objectives within the assigned time frameAll prospective employees must pass a background check.VIPRE
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Client Success Associate
hace 3 semanas
Guadalajara, México Vipre Security Group A tiempo completoThe Client Success Associate participates in a team-selling environment and will work with Client Success Managers to guide our clients and partners through the subscription lifecycle from purchase to renewal.The Client Success Associate will assist our clients and partners with sales support, quote management, and order management, among other duties.The...
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Client Success Associate
hace 3 semanas
Guadalajara, México Upper Cervical Marketing A tiempo completo**Client Success Associate: Join Our Mission for Healing****At UCM Practice Growth Systems, we're not just a digital marketing and consulting agency; we're a team on a mission.Dedicated to the glory of God, we aim to bring hope and healing to sick and suffering people through our partnership with upper cervical chiropractors.Our work is more than a job; it's...
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Client Success Team Lead
hace 2 semanas
Guadalajara, México Arrive Logistics A tiempo completo**Who We Are** * Who We Want* Our explosive growth is your opportunity to accelerate your career in a high-impact Client Success Team Lead role on our Client Success team. As a Client Success Team Lead at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the...
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(1264) Customer Success Associate
hace 3 semanas
Guadalajara, México Helpware A tiempo completo**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams,...
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Client Success Coordinator
hace 4 días
Guadalajara, México Beliveo A tiempo completo**¿De qué se trata mi futuro empleo?**La Experiência de Nuestros Clientes, es el factor vital de lealtad a nuestra marca.Tu misión como Client Success Specialist será ayudarnos a impulsar los resultados corporativos a través de cuidar la relación y comunicación con nuestro cliente, de forma que podamos asegurar que atendemos cada uno de sus...
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Client Success Coordinator
hace 6 días
Guadalajara, México Beliveo A tiempo completo**¿De qué se trata mi futuro empleo?** La Experiência de Nuestros Clientes, es el factor vital de lealtad a nuestra marca.Tu misión como Client Success Specialist será ayudarnos a impulsar los resultados corporativos a través de cuidar la relación y comunicación con nuestro cliente, de forma que podamos asegurar que atendemos cada uno de sus...
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Client Success Lead
hace 3 semanas
Guadalajara, México Necodex A tiempo completo**Vacante para la empresa Necodex en Remoto En Mexico -Guadalajara, Jalisco**:**Client Success Lead**We're recruiting an experienced Client Success Lead to support the client service team.The Client Success Lead is a finance and client service master that translates portfolio complexity into fully realized instances within the company.You'll manage client...
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Client Success Manager
hace 3 semanas
Guadalajara, México VIPRE Security Group A tiempo completoThe Client Success Manager participates in a team-selling environment and will work to develop, manage and grow relationships with the existing client and partner base and guide them through the subscription lifecycle from purchase to renewal and identifying incremental subscription sales and cross sell opportunities through the renewal process. In addition,...
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Customer Success Associate
hace 6 días
Guadalajara, México Wobot.ai A tiempo completo**Responsibilities**:- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- Establish a trusted and strategic advisor relationship to help drive the continued value of our product- Maintain and develop customer success strategies and best practices, as...
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Client Success Advisor
hace 3 semanas
Guadalajara, México Valce Talent Solutions A tiempo completoWe're looking for a talented **Client Success Advisor** to join a fast-paced, mission-driven team shaping the future of governance, risk, and compliance (GRC).This role is perfect for someone who is passionate about:- Driving client success through tailored solutions and strategic insight- Collaborating closely with cross-functional teams to maximize...
