Insurance Servicing Rep I

**Primary Purpose**:Provide accurate and efficient service to lenders within area of responsibility by researching loan level requests, processing various loanrelatedtask queues and modifying policy information as required to meet productivity and quality requirements.**Essential Duties and Responsibilities**:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentionedbelow. Specific activities may change from time to time.Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information asrequired and contribute to routine documentation processing workflowsResolve information gaps by contacting carriers and agencies as required to gather policy information and other missing dataand update systems and records as appropriateCommunicate with lenders by answering inbound service calls and researching within loan database to extract requiredinformation and provide comprehensive, timely responses to inquiries and requestsrisk and uphold internal standardsComplete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity andquality requirementsManage individual performance by setting work-related goals, tracking personal achievements and communicating withmanagement to report on success and identify improvement strategiesBuild insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learningadditional processes and procedures to support multiple workflows and contribute to effectiveness of team operationsContribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performanceand value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativityand funSupport National General Insurance values in personal work behaviors, decision-making, contributions and interpersonalinteractions; manage own career development by soliciting feedback and valuing other perspectives.JOB REQUIREMENTS**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.High school diploma or general education degree (GED), or international equivalent.1+ years of relevant experienceExperience following established procedures to complete processing tasks; experience working in the banking or insuranceindustryTerminology, function and fundamental capabilities of common computer, software, information and communication technologydevices, components, and conceptsBasic knowledge of data entry processes and proceduresPolicies, practices, trends, technology and information affecting the business and organizationProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Analyze data on a problem-to-problem solutionQuickly and accurately perform data entryFollow established guidelines to focus on details and complete tasks attentively and thoroughlyManage one’s own time to perform job functions quickly and efficientlyAbility to adapt to new situations and learn quicklyBuild constructive and cooperative working relationshipsMotivational, inspirational and enthusiastic approach to team involvement and engagementMust possess effective verbal and written communication skillsManage confidential information with sensitivity and maturityEscalate issues when necessaryUtilize established procedures to guide decision-makingHigh attention to detailProvide personalized and quality service to meet the expectations of internal and external customersDemonstrated interest in personal learning and enhancing knowledgeWorks independently with little supervision**Desired Skills**:l Associate’s Degree or in-lieu of degree equivalent education, training and work-related experience