Business Analyst

**Get to know Okta**Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.Join our team We’re building a world where Identity belongs to you.**Position Overview**:The Business Analyst (BA) is a key role on the Okta Professional Services team responsible for leading the effort associated with gathering, analyzing and documenting business and functional requirements for the deployment of Okta Identity and Access Management (IAM) for customers. This role acts as a liaison between key customer stakeholders and technical teams, ensuring that the implementation meets business needs, and adheres to best practices in identity and access management. The BA is also responsible for ensuring requirements traceability through the duration of the project.**Key Responsibilities**:- ** Business Requirements Development**- **Stakeholder Engagement & Requirements Elicitation**- Identify and engage with key stakeholders including (but not limited to): IT, security teams, digital & product owners, business units and end-users.- Conduct interviews and workshops to gather requirements and understand current IAM processes and pain points.- Elicit detailed business and functional requirements through various techniques such as requirements gathering workshops, brainstorming, focus groups, and document analysis.- **Analysis & Requirements Documentation**- Analyze current state processes and systems to identify gaps and areas for improvement.- Evaluate the feasibility of various solutions and provide recommendations based on cost, time and resource considerations.- Document detailed business requirements, functional requirements, and non-functional requirements. Ensure requirements are clearly articulated, complete, and aligned with business needs.- Create business process flow diagrams to capture and communicate requirements clearly.- Create necessary functional solution design diagrams to visually represent the people and process flows as depicted by the documented business, functional, and non-functional requirements.- **Traceability**- Ensure all requirements are documented in adherence to Okta’s Business Requirements Document (BRD) template, and are in a traceable and maintainable format, linking each requirement to specific business needs and project outputs.- Ensure requirements are traceable throughout the project lifecycle, from initial requirements gathering activities to implementation and testing.- Use traceability matrices to track status and fulfillment of requirements, ensuring that all business and functional requirements are met.- Conduct reviews and audits to confirm that requirements are being addressed appropriately during each project phase.- **Project Lifecycle Support**- **Project Coordination**- Support the project manager (PM) in developing project plans, timelines, and resource allocations for business analyst related activities- Monitor project progress for business analyst related activities, and assist the PM with reporting on respective milestones, risks and issues.- **Technical Translation & Implementation Support**- Work closely with the customer and Okta Professional Services Technical team members (Technical Architect, Technical Consultant) to assist with the translation of business requirements into technical specifications.Ensure proposed solutions align with business needs and comply with industry standards.- Provide oversight with technical consultants during build phase activities to clarify any functional or business needs questions as it relates to technical configuration of captured requirements.- Support reconciliation of any business requirements variances that may not have been originally captured if discovered during the build phase.- **Quality Assurance Transition**- Develop acceptance criteria for each documented business requirement to validate the implementation meets the documented requirements, ensuring traceability to documented and agreed upon requirements.- Work with Quality Assurance (QA) team members to ensure they can consume acceptance criteria to develop test cases.- Work with QA leads to enable them to advise the customer on coordination of user acceptance testing (UAT) and to gather feedback that ensures the solution meets user needs.- **Post-Implementation Support**- **After Go-Live Activities**- For a predefined period of time as specified by the project scope, the BA will work along with a scaled-down project team (PM