Business Intelligence Support

hace 4 semanas


méxico EX Squared LATAM A tiempo completo

Become an EXpert as a Business Intelligence Support

The main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.

What you’ll need to be successful:

  • Ticket Management : Resolving requests and issues on various company platforms according to IT Service policies.
  • Project Execution : Meeting project deadlines set by the IT Service department.
  • SLA Compliance : Adhering to Service Level Agreements.
  • Training Management : Overseeing user training on systems managed by the IT team.
Competencies and Requirements
  • Education : Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.
  • Technical Skills :
    • Intermediate Excel proficiency
    • Basic SQL and MySQL knowledge
    • Familiarity with ITIL frameworks for IT service management
  • Experience : At least one year in an N1 application support role.
  • Other Skills : Strong customer service, teamwork, problem-solving, and proactive solution delivery.

About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

#LI-ERICK #LI-REMOTE

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