Business Intelligence Support
hace 4 semanas
Become an EXpert as a Business Intelligence Support
The main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.
What you’ll need to be successful:
- Ticket Management : Resolving requests and issues on various company platforms according to IT Service policies.
- Project Execution : Meeting project deadlines set by the IT Service department.
- SLA Compliance : Adhering to Service Level Agreements.
- Training Management : Overseeing user training on systems managed by the IT team.
- Education : Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.
- Technical Skills :
- Intermediate Excel proficiency
- Basic SQL and MySQL knowledge
- Familiarity with ITIL frameworks for IT service management
- Experience : At least one year in an N1 application support role.
- Other Skills : Strong customer service, teamwork, problem-solving, and proactive solution delivery.
About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.
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