Senior Business Analyst

We are looking for a seasoned **Senior Business Analyst**to support the development and enhancement of internal and external portals designed to improve business processes and optimize the user experience for submissions and claims management.**Responsibilities**- Work closely with stakeholders to identify and define business needs and objectives- Create detailed documentation, including user stories, use cases, process flows, data flows, and report mock-ups, to effectively communicate requirements to the development team- Draft clear and concise functional requirements for web portals, user interfaces, business logic, and other system components- Present proposed solutions to stakeholders and gather feedback to refine project requirements- Collaborate with development and quality assurance teams to ensure project deliverables meet business expectations- Provide expertise to address and resolve issues throughout the project lifecycle- Monitor and adapt to changes in project scope, priorities, and requirements, ensuring alignment with business goals- Ensure all updates are communicated effectively and that requirement documentation is consistently updated- Maintain version control and documentation standards for all project deliverables**Requirements**:- A minimum of 3 years of experience as a Business Analyst, with a proven record of successfully delivering enterprise-level projects- Ability to translate high-level business needs into actionable functional requirements, process documentation, specifications, and user stories- Experience in writing complex requirements for enterprise systems such as claims processing, policy administration, or billing solutions- Strong experience in managing stakeholders, working with cross-functional teams, and acting as a trusted advisor to business users- Background in industries such as healthcare, insurance, automotive, manufacturing, or investment banking- Familiarity with Agile and Hybrid methodologies, along with general business analysis practices- Intermediate to advanced expertise in process improvement and workflow automation- Experience designing workflows and use cases for conversational AI tools or robotic process automation (RPA) solutions- Understanding of fundamental user experience and design principles- Strong analytical skills to tackle complex business challenges and deliver actionable solutions- Proven ability to build relationships and collaborate effectively with diverse teams and stakeholders- Demonstrated ability to adapt in fast-paced, dynamic environments with shifting priorities- Excellent communication skills, capable of explaining technical and business concepts to stakeholders at all levels- Fluency in English, both written and spoken, at a B2 level or higher**Nice to have**- Experience with tools and platforms for workflow automation or process optimization- Knowledge of advanced reporting tools or business intelligence solutions**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.