Source to Pay Service Delivery Manager – Latin America

Source to Pay Service Delivery Manager – Latin America Source to Pay Service Delivery Manager – Latin America Location: Tultitlan, Mexico Time Type: Full-time Posted On: 3 days ago Job Requisition ID: R-12144 Service Lines/Domain/Foundation: Uniops Business Operations – Commercial Experience Reports to: Commercial Experience Market Director Latin America Scope: Latin America Language: English and Spanish (fluent) WHO ARE WE? Business Operations is a global organization focused on simplifying and digitizing Unilever’s operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with. Within UniOps, the Commercial Experience (ComEx) team provides financial and Supplier operations across Unilever. PURPOSE OF THE ROLE The Source to Pay (S2P) Service Delivery Manager plays a key role in driving Supplier operations agenda in the market. The role will ensure delivery of the payments operations in some LATAM countries along with ensuring process governance and driving compliance to controls. WHAT WILL YOUR MAIN RESPONSIBILITIES BE? Service delivery of operational metrics for payments, overdue management, and other critical operational KPIs. Driving delivery through third-party service providers. Acting as an escalation point for resolving S2P issues and directing users to training and helpdesk resources. Delivering balance sheet hygiene on GRIR, vendor open items, etc., in partnership with Control Service Centre. Ensuring that third-party service providers operate GFCF and GPM controls and be accountable for their effectiveness. Accountable for ensuring GPM compliance, approving DTPs, and reporting exceptions. Ensuring the IHD (supplier help desk) improves service for end users and suppliers, enhancing user perception and supporting critical escalations. Conducting robust root cause analysis and taking preventive actions through process corrections. Driving governance with key stakeholders and conducting monthly service delivery meetings with third-party service providers. Serving as the single point of contact for S2P audits. Leading transformation projects and continuous improvement initiatives. Improving operational effectiveness and addressing user pain points in the S2P process. Coaching team members for timely and effective delivery and building strong working relationships with third-party service providers. STAKEHOLDERS Internal: MCO Finance Team, Financial Controller Supplier Operations Leadership Team Market Operations Director for the region Direct Procurement Teams Networks Indirect Procurement/business users Planning Teams P2P users R2R Teams Global S2P teams/PEC teams External: Third-Party Service Providers Unilever Suppliers EXPERIENCES & QUALIFICATIONS University Graduate / Qualified Accountant / Engineering (or similar experience) 3-5 years’ experience in Finance/Supply Chain with business partnering experience preferred Strong knowledge of key Finance and Procurement Contracting processes in S2P High Financial/Supply Chain skills Service Delivery experience beneficial Leadership and collaboration skills to support and improve ways of working within S2P SKILLS Project Management & Change Management Facilitation Analytics Performance Improvement Negotiation skills, with exposure to senior stakeholders Ability to work under pressure with conflicting internal targets Strong Excel skills Enhancing stakeholder experience Storytelling Strategy Working knowledge of SAP (preferred, not necessary) COMPETENCIES External Orientation (focus on customer; deliver excellent results) Result-oriented (makes decisions under uncertainty, ensures great execution) Team Alignment (team player; supports and respects others) Working in partnership with clients, vendors, and service providers As a responsible and inclusive employer, Unilever values diversity and inclusion in its teams. Our recruiters are committed to applying non-discriminatory recruitment processes. All our positions are open to individuals with disabilities, and Unilever supports its employees in implementing possible job adjustments and accessibility measures. About Us Better Business. Better World. Better You. #J-18808-Ljbffr