Infra Intmd Tech Analyst

**Role Description**To ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve Citi’s Technology Infrastructure services. Providing support to platform/ sector-specific business teams by ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate**Key Responsibilites****Infrastructure Operations**- To be accountable for vetting the correctness of the build architecture solution of new projects- To be accountable for technical requirements of projects lies by liaising with the sector/platform teams- To establish risk identification & mitigation planning of end to end technology solutions- To help identify risk resolutions and improvement opportunities and track them to closure through Service Improvement Plans- To promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization- To ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions- To understand risk exposure / situations and recommend remedial actions for issues dues to EOVS/EOL, access restrictions etc.- To drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc.- To be accountable for root cause analysis for complex incidents- To work in tandem with other sector/Platform Managers to do RCA (Risk control assessments) & decide the resolution- To review infrastructure for Single Points of Failure (SPOF's) and escalate to correct teams- To look for capacity related incidents and bring focus to senior management- To prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem- To identify processes/procedures that are not congruent with industry standards & suggest improvements.**Stakeholder Management**- To collaborate with other sector/platform managers to enable best-in-class service- To be accountable for identifying business platform/sector specific service improvement plans- To develop relationships with key internal customers to identify emerging needs**People Responsibilities (as applicable)**- To be responsible for self-development by attaining knowledge on cloud computing and ITIL processes (important from a future perspective)- To mentor and provide training to junior members of the team and effectively & swiftly onboard them- To foster teamwork & collaboration with team, so as to drive outstanding results- To be able to work effectively with virtual and remote teams- To actively contribute towards self-development by creating and following development plans based on development discussions with immediate manager- To comply with all people related processes as mandated by CTI**Performance Measures**- Internal Customer Satisfaction results (as per guidelines)- Stability of the infrastructure & risk-minimization initiatives- Identification of architectural/design defects- Promote highly scalable architecture standards- SLA adherence- Tracking and driving cost optimization initiatives- Publish MIS - exception dashboards etc.- Cost avoidance - EOL / EOVs analysis etc.- Project timelines - for special projects undertaken**Competencies****Functional**Project Management:ProficientTechnical Knowledge:AdvancedProcesses / Procedures:AdvancedCustomer and Industry Knowledge:ProficientCommercial And Financial Acumen:ProficientRisk Management:Proficient**Leadership and Professional**Team (People) Leadership:FoundationPersonal Agility/Continuous improvement:ProficientExecution Excellence:AdvancedManaging Innovation:ProficientChange Management:ProficientStrategic Orientation:ProficientStakeholder Management:ProficientClient Centricity:ProficientEffective Communication:ProficientProblem Solving and Decision Making:Advanced**Feeder Roles**Operations Engineer Level 2, Solutions Engineer Level 1**Potential Future Roles**Operations Manager, Operations Head**Typical Experience Levels**- 5+ years’ experience supporting Red Hat LINUX 6 + 7- 5+ years’ experience in Perl or ksh scripting.- 3-5 years hands on experience in object oriented programming- 1-3 years’ experience with Chef- 1-3 years’ experience with CICD technology/automation- Expert knowledge of TCP/IP, Unix Clustering, SAN technologies (EMC, Hitachi) and OS security.- Experience of Design, System Tuning & Performance Improvements on distributed systems.- Expert infrastructure knowledge with at least 10 years' experience in large mission-critical non-stop environments- Certification in platform technologies- Ability to effectively mentor engineers- Executive communication experience- Must be able to structure, plan and execute strategic initiatives wi