Monitoring Solution Development Engineer

Experienced and high performing technical engineer with deep technical knowledge of customer environments, monitoring techniques, remote management designs and OCI. Overall owner of the customer's technical and monitoring solution from post-sale through the implementation phase and then handover to operations. Ability to work closely with new customers and the Implementation team to design and implement a robust monitoring and management solution applicable to the service levels purchased by the customer. Experienced technical design engineer able to perform tuning and advanced trouble shooting in areas of OCI, storage, networking, Linux, Unix, MS windows etc.Experienced and high performing technical engineer with deep technical knowledge of customer environments, monitoring techniques, remote management designs and OCI. Overall owner of the customer's technical and monitoring solution from post-sale through the implementation phase and then handover to operations. Ability to work closely with new customers and the Implementation team to design and implement a robust monitoring and management solution applicable to the service levels purchased by the customer. Experienced technical design engineer able to perform tuning and advanced trouble shooting in areas of OCI, storage, networking, Linux, Unix, MS windows etc.DeliverablesPrimary technical resource during the customer implementation phase. This entails gathering customer specific requirements and documenting all aspects of the environment as required to build the monitoring solution.Design, develop and implement monitoring and management solutions for Oracle customers.Perform all necessary design and development work necessary to place a new customer into production.Undertake consultancy, professional services and build work as required.Negotiate middle ground with customers when their best practices don’t align with our per-requisitesDiscuss connectivity requirements with customer staff and implement the connectivity via negotiated option.Work with customers to build and configure the Oracle Advanced Support Gateway as part of the provisioning processWork with Oracle services engineering team members to enhance our capability to monitor/manage various technologies effectively.CertificationOCI, ITIL, Storage, Systems, Security, Network, Server, and Database advanced technical certifications.Technology Certification: OCI, LinuxExperienceMinimum of 7 years experience working with IT customers managing multiple tasks/projects at the same time.The role requires expertise and hands-on knowledge in the following core technologies:- Must have 3+ years hands on experience with Oracle Enterprise Manager 13c.Experience with Oracle Cloud Infrastructure (OCI) including OCI Observability and ManagementExperience with Oracle’s Fusion Middleware framework: Includes Weblogic 12c +, SOA Suite 11g +Strong monitoring, instrumentation, capacity measurements and performance or issue troubleshootingExpertise with RDBMS (Oracle preferred), SQL and Unix AdministrationExperience in the setting up or administration of Microsoft Windows Server 2012 R2 or later preferred but not essentialStrong scripting skills: Bourne shell minimum. Perl, WLST, and PythonStrong knowledge of best practices around securing and auditing such as HTTP authentication and WS-Security authentication using SAML and Username TokensMulti-tasking, working independently and as part of a team in a fast-paced environmentExpectations/SkillsTechnical Coordination: Coordinate and direct technical implementation meeting with customer's IT staff and/or Systems Integrator including being responsible for understanding the architectural design of a customer environment and taking this into account when developing a monitoring solution.EM13c Administration - Responsible for developing a monitoring and management solution for customers - includes installing and configuring the systems monitoring solution for specific technologiesStrong Teamwork: Work with other Monitoring Solution Development Engineers to identify the optimum configuration of the remote monitoring platform within the customer network. The solution must adhere to customer’s security and performance requirements.Monitoring Solution Design: During the implementation phase, seek to understand unfamiliar elements and develop monitoring/management solutions for them. It may require augmenting existing solutions using plug-in framework.Monitoring Solution Design: Work with the customer and internal operations team to understand special operational requirements and developing a solution that fits into the existing operational framework, while still accommodating customer needs.Project team member: Used to working as part of a project team where deadlines are short and must be met in order to deliver a product or service on time and within budget. Understanding the importance of communicating s