Senior Technical Writer

**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.**About the opportunity**The Information Development team plays a vital role in ensuring that Ellucian products are clearly described in documentation that is accurate and useful. The Senior Technical Writer drives the creation of online documentation in accordance with Ellucian guidelines, is responsible for documentation suites in one or more product areas, and works with Subject Matter Experts and customer feedback to improve the usability and quality of our documentation.Our Senior Technical Writers are expected to act as a lead writer, supporting other writers while producing documentation. They are expected to think critically and see gaps in products or processes, show initiative and good judgment in proposing solutions, and then support implementation of those solutions across teams.**Where you will make an impact**- Working closely with product teams to learn about the product, as well as working with the products hands-on while new features are in development. Writers also work with customers who provide feedback about our documentation and services to improve the documentation.- Collecting data by interviewing SMEs, developers, and other technical personnel, researching written material, and attending demonstrations to become familiar with product technology and develop methods to translate data to easy to understand, user-friendly written documentation.- Reviewing and gathering feedback from clients and other stakeholders to create highly usable, robust information to support users.- Reviewing and testing software and hardware for accuracy and consistency with documentation, identifying problems and suggesting revisions.- Creating graphical images, flow charts, and diagrams for inclusion in documentation.- Participating in software design meetings to review design options from an information usability perspective and recommending alternatives based on user knowledge and industry standards for information development.- Researching the information needs of software development projects to determine the best approach for developing content.- Planning and developing documentation deliverables for multiple projects, often under tight deadlines, and coordinate the work of other contributors.**What you will bring**- Undergraduate degree in Technical Communication or equivalent, with at least 5-7 years of technical writing experience- Must have experience working with a source code management system, Git preferred- Must have experience working with screen capture and diagramming tools- Must have demonstrated expertise with XML/DITA and structured authoring methodology- Must demonstrate experience with an XML authoring tool, Oxygen Author or Editor preferred- Must demonstrate experience with topic-based authoring- Demonstrated ability to perform project management activities in an Agile environment, such as determining and coordinating documentation user stories/tasks in conjunction with development and testing tasks, providing estimates, and general communication skills with the team- Exceptional written (English language) and verbal communication skills- Excellent organizational skills- Ability to work on multiple projects simultaneously and to be part of a team and contribute to a team goal**Desired Skills/Knowledge/Experience**:- Working knowledge of mínimalism as applied to information development- Experience working with a cloud-based content delivery system- Experience working with Higher Education software systemsLI-MH1LI-Remote**Additional Information**:**Req ID**:5099**Hiring Type**:Full - Time**Level of Experience**:Mid-Career**Remote**:No**Travel Required**:0%-25%