Iscala Techno Functional Analyst

hace 3 semanas

San Pedro Garza García, México Johnson Controls A tiempo completo

**Key Responsibilities**:- Provide technical & functional solutions for iScala ERP system users, developing complex business solutions while assisting hyper care assistance to end users.- Functional Deployment: Manage functional deployment responsible for Build, SIT, UAT & End-users Training, serving critical, time-sensitive, and complex iScala ERP implementation.- Users Support: Take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iScala ERP systems, as well as the related Edge Apps ecosystem.- Responsible for the development, troubleshooting, and users’ assistance for iScala ERP systems, as well as the related Edge Apps ecosystem.- Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support.- Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.- Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies.- Develop Reports using MS SQL Server SSRS and other Epicor technologies.- Resolution and investigation of technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interfaces.- Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards.- Conduct training sessions for end users to enhance their understanding of iScala features and functionalities.- Participate in system upgrades and testing to ensure functionality and performance.**Qualifications**:- Bachelor’s degree in Computer Science, Information Technology, or a related field.- 6-8 years of hands-on experience in iScala technical support or a similar role.- Strong knowledge of iScala ERP system and related technologies.- iScala technical development- MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming- Epicor Service Connect integrations development- Excellent communication and interpersonal skills- Fluent in English (required)- Strong Experience with database management and complex SQL scripting.- Ability to work independently and as part of a team in a fast-paced environment

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