Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummarySummary:To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager. The Program Manager will be based in Tijuana.. Assists with managing customer accounts in all aspects of the business relationship. In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.What a typical day looks like:- Organize, plan and direct program schedules and budgets.- In charge of tracking relevant metrics and drive action items based on results.- Provide help, knowledge and expertise with contract negotiations as required.- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.- Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.- Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.- Be the key channel of communication for customers and act as escalation in the event of customer issues.- In charge of customer´s satisfaction reviews and corrective actions.- Maintain current and develop additional business with customers.- Monitor and track that project and program deliverables are met.- Be accountable for maintaining excellent customer relations with both new and existing customers.- Holds up production sites for projects, costs and other customer related matters through business and expertise.Experience we’re looking to add to our team:- Typically requires a Bachelor's degree in engineering or related field or equivalent experience.- Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.- Accountability for the program wellness.- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.- Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.- Understands the strategic impact of the function across sites.- Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.Here are a few examples of what you’ll get for the great work you provide:- Pantry vouchers- Saving Fund- Christmas bonus- Holiday bonus- Medical Insurance- Life InsuranceHS115Job CategoryOperations**Required Skills**:Optional Skills: