Senior Team Lead

hace 2 semanas

Tlaquepaque, México Avantive Solutions A tiempo completo

**Location: Guadalajara****Job Type: Full Time**We’re looking for a Senior Team Lead at Frontier GDL to support agents on Performance Improvement Plans (PIP) or identified as bottom performers. This role focuses on improving KPIs, providing consistent coaching, and driving performance. Strong leadership and accountability are essential, as the Senior TL will also serve as a bridge between agents and upper management, helping to build a positive and high-performing team culture.**Key Responsibilities**:- Actively support agents on PIPs and those identified as bottom performers to improve performance through coaching, feedback, and follow-up.- Monitor, track, and analyze individual and team KPIs, ensuring metrics are on target or trending positively.- Conduct regular coaching sessions, performance reviews, and improvement plans with a clear focus on accountability and development.- Identify root causes of underperformance and implement tailored action plans to address them.- Work collaboratively with management and other team leads to ensure alignment with company goals.- Serve as a role model in terms of professionalism, work ethic, and team culture.- Assist in the onboarding and mentorship of new team members.- Propose and implement new ideas or process improvements to optimize team performance and engagement.- Help manage daily operations, task delegation, and performance expectations.- Communicate effectively with cross-functional teams to resolve challenges and escalate issues as needed.**Requirements**:- Consistently meeting or exceeding all KPI targets for the past 3 fiscal months.- No unjustified absences in the past 3 months.- No active disciplinary actions on record.- Attendance must be on target.- 6+ Months in current position.- Open to frontier Team Managers.**Preferred Skills & Qualifications**:- Strong analytical and critical thinking skills.- Proficient in MSO tools and performance tracking systems.- Excellent interpersonal and communication skills - both written and verbal.- Ability to manage time effectively, prioritize tasks, and multitask in a dynamic environment.- High emotional intelligence with the ability to coach underperforming agents with empathy and firmness.- Proactive and innovative, bringing fresh ideas to drive engagement and results.- Comfortable with giving and receiving feedback in a professional and constructive manner.- Strong organizational skills and attention to detail.**Interviews**:3**rd** to 7**th** of November****Interviews**:November 10**th**Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Temporary Team Lead

    hace 3 días

    Tlaquepaque, Jalisco, México M2S Group A tiempo completo

    Location: GuadalajaraJob Type: Full TimeWe're looking for a Temporary Team Lead GDL to support agents on Performance Improvement Plans (PIP) or identified as bottom performers. This role focuses on improving KPIs, providing consistent coaching, and driving performance. Strong leadership and accountability are essential, as the Senior Rep will also serve as a...

  • Americas Direct Collections Team Lead

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _**- Responsible for overall team metrics and performance- Mentor and coach team to effectively resolve aged issues- Ensure team is effectively communicating with internal and external partners- Subject matter expert and frontline contact for manager on team related issues- Conduct regular account reviews with team members to address...

  • Americas Direct Collections Team Lead

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Responsible for overall team metrics and performance - Mentor and coach team to effectively resolve aged issues - Ensure team is effectively communicating with internal and external partners - Subject matter expert and frontline contact for manager on team related issues - Conduct regular account reviews with team members to...

  • Digitalization Engineer

    hace 2 semanas

    Tlaquepaque, México Hella A tiempo completo

    **DIGITALIZATION ENGINEER - TEAM LEAD**Location Tlaquepaque, Mexico**Pacesetting. Passionate. Together.** HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company...

  • Na Channels Collections Team Lead

    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _**- Responsible for overall team metrics and performance.- Mentor and coach team to effectively resolve aged issues and _complete research on closed items to provide explanations for decision taking and internal partners and/or customers_- Ensure team is effectively communicating with internal and external partners- Subject matter...

  • Hbm Verification Lead — Drive Full-Chip Validation

    hace 4 semanas

    Tlaquepaque, México Micron Technology A tiempo completo

    A leader in memory solutions in Tlaquepaque is seeking a Senior Engineer - HBM Verification to lead verification efforts in an innovative environment.The role requires 6+ years of experience in verification, proficiency in SystemVerilog, and a background in memory technologies.Join a team focused on high-speed designs and advanced technology...

  • SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES

    hace 3 semanas

    Tlaquepaque, México FORVIA HELLA A tiempo completo

    SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES Join to apply for the SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES role at FORVIA HELLA Location: Tlaquepaque, Mexico FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle...

  • SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES

    hace 3 semanas

    Tlaquepaque, México FORVIA HELLA A tiempo completo

    SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES Join to apply for the SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES role at FORVIA HELLA Location: Tlaquepaque, Mexico FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle...

  • SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES

    hace 3 semanas

    Tlaquepaque, México FORVIA HELLA A tiempo completo

    SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES Join to apply for the SENIOR SOFTWARE TECHNICAL LEAD – MEMORY SEAT MODULES role at FORVIA HELLA Location: Tlaquepaque, Mexico FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle...

  • HBM Verification Lead — Drive Full-Chip Validation

    hace 2 semanas

    tlaquepaque, México Micron Technology A tiempo completo

    A leader in memory solutions in Tlaquepaque is seeking a Senior Engineer - HBM Verification to lead verification efforts in an innovative environment. The role requires 6+ years of experience in verification, proficiency in SystemVerilog, and a background in memory technologies. Join a team focused on high-speed designs and advanced technology applications....