Integrated Business Planning Sr. Program Manager, Fulfillment Experience

DESCRIPTIONThe Integrated Business Planning (IBP) is a decision-making process that aligns a company's strategy, demand, supply, and financials through a focused planning approach. The result is a single operating plan that senior leadership holds their teams accountable for achieving. IBP connects functions and teams to a unified plan, to expect capacity needs to fulfill demand while reaching goals like increased speed, reduced operating costs and maximized capacity utilization. The team analyzed MX Ops' mid and long-term planning mechanisms and identified four key opportunities: 1) Lack of support in reaching demand projections, 2) Planning coordination by non-local stakeholders, 3) Difficulty in gaining an end-to-end business visibility, and 4) Infrequent planning cycles without follow-up. The goal of having a headcount dedicated to IBP is to provide a more integral view of Mexico Operations areas and ensure we can fulfill the forecasted demand while accomplishing strategic objectives. The team proposes a deeper review of the demand landscape and drivers, followed by an assessment of Mexico Operations' ability to resolve the demand, and the development of a clear strategy and vision to reach operational goals. We expect this role to work closely with M/MM/LM teams and with the Network Design PM, this role will report to the FX team.Key job responsibilities- Help plan capacity based on volume plans published by each mile within Supply Chain team.- Influence last mile network strategy and ensure capacity is enough to meet demand.- Build strategies that will build the right capacity plan to support upside in package demand while optimizing for cost speed and service performance.- Work cross-functionally and understand the long-term requirements of all programs that leverage each mile network.- Interact with senior-level audiences (including directors) from both internal and external teams.- Develop the E2E planning process, tools, and models along with deep insights on the first, middle and last mile network for the Mexico Supply Chain team.- Deliver high quality customer experience while minimizing cost and improving fulfillment speed.- Work with Senior Leadership from various partner teams to drive alignment with business stake-holdersA day in the lifeAt the core of the Integrated Business Planning, role is driving end-to-end planning excellence through the strategic implementation of advanced supply chain planning levers and optimized workflows. They will oversee the execution of critical planning processes, including all transportation capacity miles alignment. The Integrated Business Planning partners cross-functionally to streamline planning processes, eliminate manual tasks, and enhance planning capabilities to improve customer service, reduce costs, and optimize working capital. They will leverage data, analytics, and automation to generate more realistic and achievable plans that align with the company's strategic objectives.This position requires high judgement, excellent analytical abilities and a creative mind to invent solutions to existing problems. It also offers broad exposure to various business, operational, financial, and technical teams across Amazon. If you are someone who is passionate about getting insights from data, who systematically breaks down highly complex and ambiguous problems with ease and who enjoys working on a fast paced environment.BASIC QUALIFICATIONS- Completed Bachelor Degree.- Fluent in English and Spanish, both written and verbal (C1+).- 7+ Years of General Experience.- 6+ years of Business strategy or Non-Tech Program Management experience.- Experience managing, analyzing and communicating results to senior leadership.- Experience using data and metrics to determine and drive improvements.- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.PREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field