Service Delivery Manager
hace 3 semanas
TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500® company What Part Will You Play? Responsible for the holistic management of two to three clients (depending on level of service complexity) and their production services, including any additional associated processing services and products. Develops and delivers continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Discuss root cause analysis to follow action plan implementation. Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live. Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues. Acts as client escalation point in the event of need for Severity 1 incidents. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Experience in client facing roles. Relevant professional experience (ITIL standards ideally) in a client facing environment in delivering excellent levels of customer service. Demonstrable problem solving and analytical skills. Proven ability to communicate and influence individuals at all levels. Excellent time management skills and ability to delivery to deadlines. Proven ability to handle client escalations and major incidents Familiarity with continuous improvement practices and client satisfaction metrics. Previous experience managing service providers in all aspects of operational service delivery (e.g. performance to all aspects of contractual obligations). Fluent Spanish Advanced level of English (Speaking, writing and reading).
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Service Delivery Manager I
hace 2 semanas
Tenochtitlán, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager I
hace 2 semanas
Tenochtitlán (municipio), México Global Payments A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 2 semanas
Tenochtitlán, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 2 semanas
Tenochtitlán, México Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 3 semanas
Tenochtitlán, México Global Payments A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 2 semanas
Tenochtitlán (municipio), México Global Payments A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Campaign Delivery Manager
hace 3 días
Tenochtitlán, México Programming.com A tiempo completoWe’re Hiring | Campaign Delivery Manager (SFMC)Are you passionate about delivering flawless digital campaigns and collaborating with global, cross-functional teams? This is your opportunity to play a key role in driving high-impact digital experiences within a fast-paced, innovative environment.🔹 What We’re Looking For • 7+ years of hands-on...
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Campaign Delivery Manager
hace 3 días
Tenochtitlán, México Programming.com A tiempo completoWe're Hiring | Campaign Delivery Manager (SFMC) Are you passionate about delivering flawless digital campaigns and collaborating with global, cross-functional teams? This is your opportunity to play a key role in driving high-impact digital experiences within a fast-paced, innovative environment. &##128313; What We're Looking For - 7+ years of hands-on...
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Service Engineer
hace 2 semanas
Tenochtitlán, México Intraway A tiempo completoWe are seeking a Service Engineer to join our Telecom Delivery / Implementation team, focused on OSS provisioning and service activation . The role involves implementing, configuring, testing, and supporting OSS solutions for fixed and mobile networks, ensuring successful end-to-end service delivery. Key Responsibilities Implement and configure OSS...
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Service Engineer Software Automation
hace 2 semanas
Tenochtitlán, México Intraway A tiempo completoWe are seeking a Service Engineer to join our Telecom Delivery / Implementation team, focused on OSS provisioning and service activation . The role involves implementing, configuring, testing, and supporting OSS solutions for fixed and mobile networks, ensuring successful end-to-end service delivery. Implement and configure OSS provisioning and service...
