Customer Service Representative
hace 3 días
**Customer Service Representative**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Works together with Sales to develop, implement and manage an specific US region strategy focusing on service level and overall customer satisfaction. Ensures full compliance to the agreed service level, having direct contact with several accounts and ensuring full alignment within customer operations and continuous improvement functions. Coordinate and manage the resolution of specific customer issues / requirements.**This position reports to**:Contact Center Lead**Your responsibilities**:- Proactively identifies and select together with Sales, in specific US regions the accounts having specific requirements in the area of Customer Operations, meet the customers to better understand their expressed needs and expectations and to identify the most proper tools and advanced services to deliver to customers, in order to create the best customer journey and to consolidate the customer loyalty.- Defines and proposes service level targets for the selected key accounts and ensures their achievement with a structured follow up process. Measure and analyzes periodically the selected KPIs, reports issues and expedites solutions to the resolution owners, working with Continuous Improvement team.- Monitors competitors’ activity within their assigned region in the area of customer operations and ensures that appropriate response strategies are formulated and implemented.- Takes ownership of specific customer cases to ensure efficient and reliable customer issue resolution.**Your background**:- Bachelor´s Degree in Business Administration, Industrial Engineering or related.- 2 years of experience.- Knowledge in SAP, Salesforce and Commercial profiles.- A collaborative, solution-focused approach, and strong written and spoken communication skills.- Advanced English level.**More about us**:
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México Dme Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Customer Service Representative
hace 1 semana
Monterrey, México Vortex Freight A tiempo completo**Customer Service Representative****Job Types**: Full-time, Permanent**Company Overview**:**Job Overview**The Customer Service Representative is responsible for managing the daily operational flow between the Customer Service Team, Laredo Terminals, and the Operations Team. The primary objective is to ensure that any issues—such as damages, delays, mixed...
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Customer Service Representative
hace 3 semanas
Monterrey, México Afni, Inc. A tiempo completoAfni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.**Requirements**:Customer Service Qualifications:- At least 12 months BPO experience handling international account.- At least...
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Customer Service Representative
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services.**Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should...
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Customer Service Representative
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services. **Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...
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Customer Service Representative
hace 2 semanas
Monterrey, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our...
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Customer Service Representative
hace 2 semanas
Monterrey, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our...
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Customer Service Representative
hace 3 días
Monterrey, México VENTUS GLOBAL LOGISTICS A tiempo completoAgencia Aduanal solicita: Customer Service Representative (Impo - Expo - Operaciones Especiales)Realización de pedimentos, virtuales, definitivos y temporales.Conocimiento de validación y pago de los mismos.Facilidad de palabra, trabajo en equipo, responsable, atencion a cliente.Disponibilidad de horarioExperiência mínima 1 año en Agencia AduanalLic en...
