Customer Solutions Engineer

hace 2 semanas


WorkFromHome, México Hristov Development Co. A tiempo completo

***Only Mexico Candidates ***English C1 + / Professional *** We are looking for a Customer Solutions Engineer / Technical Consultant who can configure applications on our customer platform (Veoci). Veoci is a powerful no-code application development platform on which customized applications can be created rapidly. Imagine analyzing a process and understanding the flow and data structures, then digitizing it for use without coding. The solution is built on the Veoci platform via its point-and-click web interface . A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs so then translate those needs to the software. *Position based anywhere in Mexico (Remote). Responsibilities Conducting client discovery calls to gather client requirements. Designing, developing, deploying, and testing solutions for clients. Providing on-going support, professional services, and consulting to clients. Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets. Conducting in-person and virtual training sessions for clients. Deliver platform demonstrations for sales prospects. Working with clients and the development team to identify platform bugs and enhancements. Required skills Passion for providing outstanding customer service Process analysis and development expertise Exceptional presentation skills, strong verbal and written communication skills Exceptional interpersonal skills. Ability to present ideas in a clean, user-friendly way. Preferred skills Ability to work independently, as well as follows direction/instruction, as warranted Knowledge to develop in HTML, CSS Knowledge to work with RESTful APIs and other web services Proven ability to quickly learn all aspects of technical software product Desire to learn new technologies and proactive ness Demonstrated ability to work collaboratively and cross-organizationally with a diverse team Education B.S. or B.A. degree Preferred majors: Business Management related, Industrial Engineer, Engineering, Computer Science. What we offer Full-time Work remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico) Flexible work hours Friendly and relaxed, yet dynamic work environment Benefits by law Vacations 20 days #J-18808-Ljbffr



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