SAP Basis Run Team

hace 2 semanas

San Andrés Cholula, México Syntax A tiempo completo

RESPONSIBILITIES: Handling of tickets. Provide 2nd level of support to SAP Basis issues reported by the monitoring tools. Escalate alerts that require further support. Create a P2 ticket for any production system having performance issues. Create a P1 ticket for any production system having availability issues. Document tickets with the troubleshooting performed for the upcoming issues. Perform Health Checks. Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system. Log into the systems at OS level and validate the integrity of the system using the given commands. Generate reports. Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document. Log into the systems at OS level and by using the given commands, provide the required information on a document. Create and/or update documentation. For any new procedure, create a Work Instruction on how to perform it. Update any obsolete process of a given document. Drive communication. Follow up on emails sent by customer and the requirements stated on them. Inform next level of support of what we have performed on a system. Engage on phone conference to provide required information to customer and/or next level of support. QUALIFICATIONS: IT bachelor’s degree. Tier 2 SAP Basis knowledge. Tier 1 Data Base knowledge. Proficient English level of communication. Knowledge: Solid experience with SAP Transaction codes. OS experience on Windows and Linux. Experience with Oracle and SQL DB. Technical / Professional Skills: Multitasking. Follow processes. Self-taught person. WORKING CONDITIONS: Must have an excellent internet connection at home or be able to move to the office at any hour of the day. Availability to rotate shifts on a weekly basis. Focus on results. Work under a medium level of stress. CONDITIONS OF EMPLOYMENT: Permanent Full-time #J-18808-Ljbffr

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