Renewals Representative Ii

**_Renewals Manager - Global, AMER, EMEA, LATAM, APAC_*******_ Job Description_****Are you looking to join a growing team in Customer Success & Renewals or to continue growing your career?****Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products. We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.****We'd like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the center of what you do, the Zendesk way.****You will**:- ** Be a key member of the Global Renewals team, responsible for protecting, renewing & maximizing the company’s recurring revenue and help to drive customer engagement upon renewal.**- ** Partner with Sales and Customer Success to execute our strategy for renewals and account expansion.**- ** Responsible for leading and participating in account reviews, risk assessment and mitigation planning, as well as developing renewal strategies on an account level basis.**- ** Responsible for leading negotiations, customer engagement and ensuring proper escalation happens, also work to orchestrate tight interlock between all internal teams when needed.**- ** Drive renewals to on-time closure and accurately maintain a Q, Q+1 forecast of assigned renewal opportunities.**- ** Own and be accountable for the management and forecasting activities for your book of business including managing the commercials and system processes needed to process and book subscriptions.**- ** Be passionate about making customers succeed while being able to communicate and mitigate risk to resolution.**- ** Build relations with some of Zendesk’s business Partners by way of meetings through the renewal period.****As a team, together, we will need you to**:- ** Use your exceptional powers of persuasion and negotiation to encourage our customers (at CXO level) to renew their contracts and retain access to our amazing products.**- ** Have the sort of personality where you can just dust yourself off and move on to the next customer. Let’s be honest, some of these conversations won’t be easy. Don’t worry, we’ve got thousands of customers.**- ** Be motivated to overachieve on daily, weekly & monthly targets.**- ** Pick up and assist with some of the critical revenue-generating work that our Account Executives do, freeing up their time to go get more customers for you to renew.**- ** Keep yourself up to speed with our products, and our competitors. We want your brains. Well not literally, but we want people whose creativity will thrive naturally in a Zen environment.**- ** Be the face of our Brand and 100% focused to create a best-in-class customer experience.*******You have**:- ** Ideally have 3-5 years proven experience as a Renewal Manager, Customer Success or in a Commercial Sales role.**- ** 3 years + proven experience in Sales or Account Management with a focus on negotiating contracts.**- ** A proven track record in a commercial field working across the Central and Eastern Europe and Middle Eastern regions and markets.**- ** Fluency in English.**- ** Solid business knowledge - curious and keen to learn.**- ** A “can-do” / “winner” attitude, with hunger and a 'self-starter' drive to overachieve and succeed.**- ** Excellent written and verbal communication skills with internal/external clients.**- ** Strong numeracy skills.**- ** Value-based selling.**- ** Bachelor's or Master's degree or equivalent work experience.****What it means to be part of the Zendesk team**:- ** Play a part in building a new fast-growing renewal motion for Zendesk and carve out a career within the commercial arm of the customer success team.**- ** A career in the fast lane: Zendesk's hyper growth builds boundless opportunities to progress faster. You will learn by innovating, doing and will be guided quickly to further your career. Top talent flows, fast**- ** Giving Back: We believe that volunteering our time and energy both improves the community and our camaraderie.****Zendesk** builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. **Zendesk** products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.****More than 150,000 paid customer accounts in over 150 countries and territories use **Zendesk** products. Based in San Francisco, **Zendesk** has operations in the United States, Europe, Asia, Australia, and South America.****Interested in knowing what we do in the community? Check out the **Zendesk Neighbor Foundation**