Senior Professional Services Project Manager

Senior Professional Services Project Manager Job Description At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud‑first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work–Certified in five countries, and Cigna Healthy Workforce honors three years running— and what we build is world‑class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024—evidence that when first‑class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. Be a Contributor — What You’ll Do Lead and manage multiple complex customer‑facing software delivery projects from initiation through closure Establish close and productive relationships with customer stakeholders Take full ownership and accountability for project planning, budget, and change management to deliver profitable projects on time Manage project scopes, schedules, risks, and issues to ensure smooth delivery of projects Provide effective, accurate, and timely communications to all stakeholders with an emphasis on customer satisfaction, and act as the primary point of contact for customers Compose project status reports and share with customers and Professional Services management Provide regular updates using internal project management systems, use of project management tools, and manage project‑related revenue Measure the quality and efficiency of each delivery and proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools Be Prepared — What You Bring Minimum 5 years of experience managing complex cross‑functional projects using established project management disciplines and methodologies, ideally in product‑led companies or in software services companies Customer management experience required, with a focus on stakeholder management across a variety of organizational levels Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role Experience managing multiple concurrent projects of varied sizes and complexities on cross‑functional teams in multiple locations Ability to prepare and present projects in a comprehensive way, including status, open issues, risks, delays, and defects reporting to a variety of stakeholders Capable of driving customers and internal resources through risks, issues, challenges, and delays with minimal escalations Professional proficiency in English, both spoken and written, is required to lead customer meetings, present project status, manage expectations, and resolve escalations with U.S.-based stakeholders PMP certification is highly desirable, a Certified Scrum Master (CSM) certification is an advantage Bachelor’s degree or higher from an accredited university Knowledge of software development lifecycles; knowledge of networking and security is a significant advantage Ability to travel as needed Ability to work in‑office at our Mexico City (Reforma) location at least 2 days per week as part of our hybrid work model Be Successful — Your Path First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals. Six Months: Work closely with Infoblox customers to lead projects that implement our solutions and get customers to value Infoblox products Complete training on Infoblox products Meet metrics for project profitability, time to value, and customer satisfaction One Year: Continue working closely with Infoblox customers to lead projects that implement our solutions and get customers to value Infoblox products Have deep familiarity with Infoblox products Meet metrics for project profitability, time to value, and customer satisfaction Grow services pipeline and revenue within your past and existing projects Belong— Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. Be Rewarded — Benefits That Help You Grow, Thrive, Belong Comprehensive health coverage, generous PTO, and flexible work options Learning opportunities, career‑mobility programs, and leadership workshops Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations Charitable Giving Program supported by Company Match Ready to Be the Difference? Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Industry Computer and Network Security #J-18808-Ljbffr