Service Desk Tech Ii
hace 2 semanas
Why CompuCom? (Overview):CompuCom provides powerful, game-changing technology solutions that are mobile, reliable and easy-to-use, allowing your business to compete like never beforeOur associates are what make us different. We’ve built a diverse, results-driven culture, centered on our commitment to excellence, caring, and inclusion.What We Need & What You'll Do (Responsibilities):- Real time on floor support (Queue monitoring, long call support, processes compliance, escalation point, Incident management, complex technical issues resolution, Supervisor calls)- Resolves Level 1 and Level 2 issues. Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L3 Agent, Manager, etc.)- Follow-up with end users to provide status updates as per service level guidelines (SLA's)- Communicates with customers at all levels of technical and non-technical skills sets- Assisting L1's with escalations and technical questions. They also provide technical coaching and training as things change in the environment.Who You Are (Qualifications):Type of Experience:- High proficiency in Technical Documentation and training material- Experience with properly diagnosing and route technical problems internally and for the client- Experience with office and VPN- Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) or similar ticketing systems to manage and track incidents- Basic knowledge of ITIL, Service Desk metrics/SLA’s, and mobile device supportSpecial Certifications:- Preferred, not required: Certification in relevant IT products/technologies (Example, CompTIA: A+ certification)Language Skills:- Advanced EnglishTechnical Competencies:- Data mining, analytical thinking and reporting skills- High proficiency in Technical Documentation and training material- Productivity & Collaboration Tools proficiency- Strong hardware and software knowledge- Ability to talk and type accurately at least 30 wpmCompetencies:- Prioritization ability- Adaptability- Communication skills to deliver information to a basic level Sound understanding of customer support, operations, and processes- People Skills- Ability to work under pressure and meet deadlines- Leadership Skills- Working in a fast-paced environment- Customer focusInformation Systems: (People Soft, etc.)- Experience with multi-platform Windows O/S required- Working knowledge of Apple OS
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Service Desk Tech Iii
hace 4 semanas
Ciudad de México Compucom A tiempo completo**Why Compucom?**Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!***:As a...
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Service Desk Coordinator
hace 5 días
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Service Desk Coordinator
hace 7 días
Ciudad de México, CDMX Marken A tiempo completoJob Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...
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Service Desk
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Service Desk Supervisor
hace 1 semana
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Ing. Service Desk
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