MAC Specialist

hace 3 semanas


distrito federal, México Tata Consultancy Services A tiempo completo

ac OS Support Specialist Role Overview The Mac OS Support Specialist provides technical assistance and troubleshooting for macOS systems, Apple hardware, and related applications. This role ensures smooth operation of Mac environments, resolves user issues, and maintains system security and performance. Key Responsibilities Technical Support Provide first-line and second-line support for macOS devices and Apple hardware. Troubleshoot issues related to macOS, applications, and peripherals. Respond to user inquiries via phone, email, or remote sessions. System Maintenance Install and configure macOS systems and software updates. Perform proactive maintenance and ensure devices are compliant with security policies. Manage backups and restore processes for Mac systems. Integration & Networking Integrate Mac systems into Active Directory or enterprise environments. Configure network settings, VPN, and connectivity for Mac users. Device Management Use MDM tools (e.g., Jamf) for device enrollment and policy enforcement. Deploy applications and updates across Mac fleets. Documentation & Training Maintain detailed records of support activities in ticketing systems. Create user guides and conduct training sessions for Mac users. Collaboration Work with IT teams to resolve escalated issues and implement new technologies. Liaise with vendors for hardware repairs and advanced troubleshooting. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industry IT Services and IT Consulting Location Mexico City, Mexico Salary MX$23.00 - MX$25.00 per month #J-18808-Ljbffr


  • Mac OS Support

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    distrito federal, México Tata Consultancy Services A tiempo completo

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