Support Engineer

hace 3 semanas

Guadalajara, México EPAM Systems A tiempo completo

We are looking for a dedicated **Support Engineer** to join our team and provide top-notch technical support for GKE and Anthos infrastructure.RESPONSIBILITIES- Achieve response and resolution times as per service level objectives- Uphold high customer satisfaction scores and comply with quality standards in most cases- Employ troubleshooting tools and techniques to determine root causes of issues and communicate these assessments to customers- Classify problems internally, document preventative actions and enhance retroactive analysis- File issue reports, document procedures, suggest code-level fixes and collaborate with engineers to resolve complex bugs- Manage community forums as necessary- Provide custom solutions for customer-specific architectural needs limited to specific products or features- Adhere to notification and escalation protocols- Maintain communication standards with business on operational issues**REQUIREMENTS**:- 2+ years of experience in support projects or 24x7 operational environments- Expertise in customer service and delivering exceptional customer experiences- Skills in clear and effective communication- Competency in conveying technical content in an organized manner- Capability to work and interact successfully within a global team- Advanced knowledge in Linux/Unix environments, including troubleshooting, command line usage and a deep understanding of system constraints- Proficiency in Docker and Kubernetes- Background in systems architecture and infrastructure- Analytical capabilities for decomposing complex issues and interpreting code- Intermediate understanding of Web Technologies, including HTTP and Authentication networking, TCP/IP troubleshooting, DNS and IP routing- Basics of programming and system design/scaling- Familiarity with troubleshooting web technologies, HTML, CSS, JavaScript, webservers and frameworks- Advanced proficiency in English (B2+/C1 level)NICE TO HAVE- Basic skills in Network basics, Programming Technologies and Web ServicesWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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