Head of Operations

hace 3 semanas

Desde casa, México People Data Group A tiempo completo

**Location**: LATAM (Remote)**Industries**:B2B SaaS Platform, Fintech**Compensation Details****Salary**: $140,000.00 MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Lead operations org, spanning BI/Data Analytics, Collections, Compliance, and Cust. Ops- Build scalable processes and systems that improve efficiency, compliance, and customer outcomes.**Role Summary**Head of Operations to lead Company BI, Collections, Legal, People, and Customer Ops. Ensure smooth operations, balance risk and compliance, and drive automation and efficiency at scale.**Must-Have Requirements**These qualifications are required to be considered for this position.- 7-10+ years in operations, strategy, or business systems at a fintech, SaaS, or high-growth company- Experience on data, collections, compliance, people, or customer success areas- 5 years of experience managing cross-functional operations- Fluent in Spanish and English (Advanced)**Main Responsibilities**- Partner with Product and Engineering to embed automation and AI into operations.- Oversee collections strategies to ensure strong portfolio performance.- Drive a customer-centric approach across launch and support functions.- Define and track KPIs tied to operational performance and customer experience.- Hire, coach, and develop high-performing teams across multiple disciplines.** IMPORTANTE **Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante. Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).Te recomendamos:- Verificar que tus datos personales y de contacto estén correctos.- Incluir tu experiência laboral más reciente y logros relevantes.- Detallar los requisitos de esta vacante.Tipo de puesto: Tiempo completoSueldo: $140,000.00 al mesPregunta(s) de postulación:- Correo electrónico- Número de celular- URL Linkedin- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras clave de esta vacante. ¿Tu CV ya está actualizado para esta posición?Experiência:- Operations, strategy, or business systems at a fintech, SaaS: 7 años (Obligatorio)- Data, collections, compliance, people: 7 años (Obligatorio)- Managing cross-functional operations: 5 años (Obligatorio)- Working in industries: B2B SaaS Platform, Fintech: 5 años (Obligatorio)Idioma:- Fluent in Spanish and English (Advanced) (Obligatorio)Lugar de trabajo: Empleo remoto

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