Service Desk Analyst
hace 3 semanas
Position: Service Desk Analyst- Work Location: Monterrey, N.L._Shift:Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.- Essential Duties:- The Service Desk Analyst will perform the following key functions:- Provides technical customer support by taking inbound calls using ITIL based best practices- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA’s- Creates and fulfills service requests to exceed customer SLA’s- Identifies, researches, and resolves technical hardware, software, or networking issues- Delivers timely notifications and assignments to appropriate field representatives- Provides generalist support to customers utilizing multiple tools, technologies, and accounts- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures- Communicates statuses of projects and issues to managers and Service Desk employees- Escalates issues in real time per escalation procedures- Performs root cause analyses and generates reports- Acts as a Subject Matter Expert for assigned accounts
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Service Desk Analyst
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Analyst Reports to: Hiring Manager Work Location: Monterrey, N.L. - _Must be Bilingual_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our...
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Service Desk Analyst
hace 4 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 16K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...
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Service Desk Analyst
hace 4 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Weekends AM + 3 days per week_- Hours per Week: 42.5_- Salary: $17,000 monthly_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT...
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Service Desk Analyst
hace 6 días
Monterrey, México Dyopath A tiempo completoService Desk Analyst, Dyopath • Monterrey, Nuevo León, MéxicoJob OverviewTitle: Service Desk Analyst - Level 2Work Location: Monterrey, N.L - OnsiteStatus: Full-time with BenefitsShift: 4:00 AM to 1:00 PMSalary: 15K - 19K MXN monthly depending on experienceBilingual - Advanced English speaking/written skillsJob SummaryAbout Us: DYOPATH, a leading Managed...
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Service Desk Analyst
hace 6 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...
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Service Desk Analyst
hace 4 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_- Hours per Week: 42.5_- Salary: 17K - 18K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading...
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Service Desk Analyst
hace 4 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 19K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About...
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Service Desk Analyst
hace 2 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 16K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...
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Service Desk Level 1 Analyst
hace 6 días
Monterrey, Nuevo León, México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
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Service Desk Level 1 Analyst
hace 3 días
Monterrey, Nuevo León, México Dyopath A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
