Incident Lead

hace 7 días


San Pedro Garza García, México PROHIRING A tiempo completo

**Vacante para la empresa PROHIRING en San Pedro Garza García, Nuevo León**:Consultoría SAHURO solicita** INCIDENT LEAD** para proyecto en **modalidad HÍBRIDA (95% home office),**por tiempo indefinido.**Requisitos**:- Ingeniería en Sistemas, Informática, o afín.- 7+ años de experiência en en infraestructura, operación, cumplimiento y/o seguridad en- tecnologías de la información.- 7+ años de experiência en gestión de los recursos humanos dentro de los equipos de- tecnología.- 7+ años de experiência en gestión de proyectos y/o habilidades de análisis de negocio.- 7+ años de experiência en infraestructura y las plataformas en la nube.- 7+ años de experiência en procesos de Gestión de Incidentes.- 7+ años de experiência en problemas dentro del centro operativo de tecnología.- 3+ años de experiência con la herramienta ITSM de Service Now.- 3+ años de experiência con ITIL (preferentemente certificación 4.0).**FUNCIONES**:- Identificar, priorizar, registrar, clasificar, escalar y monitorear incidentes hasta que los servicios afectados vuelvan a funcionar normalmente.- Participar en los procesos de resolución de incidentes y análisis de causa raíz y documentar las actividades y eventos- Realice un seguimiento e informe sobre métricas y KPI (por ejemplo, disponibilidad y rendimiento del servicio).- Garantizar que se mantenga una comunicación efectiva con las partes interesadas adecuadas durante un incidente importante- Evalúe de forma proactiva el impacto de los próximos proyectos de TI en la comunidad de usuarios.- Capacitar/entrenar a los nuevos empleados dentro del equipo/grupo.**SE OFRECE**:- Sueldo mensual libre de $50,000.00- Horario de Lunes a Viernes de 8:00 a 17:30 horas.- Modalidad híbrida (5% presencial y 95% home office).**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Tecnología / Internet**Industria**:Farmaceúticas**Habilidades**:- ITSM- ITIL- Gestión de Incidentes.- plataformas en la nube.


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