Ris/pacs Software Support Analyst
hace 4 semanas
**What are we looking for?**With over 25 years of experience in web radiology, RamSoft is dedicated to delivering award-winning, fully customizable, feature-rich solutions for healthcare providers around the world. We're currently seeking a RIS/PACS Support Analyst to join our team**What will you do?**- Must be able to adapt to a flexible working schedule, including different rotations. Shifts, weekends and holidays- Participate in after-hours customer support rotation- Assist clients by identifying problems, researching answers and guiding clients through corrective steps- Escalate unresolved issues to appropriate internal teams- Prioritize and manage multiple open issues at one time- Update and maintain client facing documentation- Collaborate with internal teams to improve product features and performance specifications- Deploy RamSoft specific software updates- Ensure all calls are properly logged and documented- Attend internal training and meetings to keep up to date with latest technology and internal system processes- Make clients and their needs a primary focus; develop and sustain productive customer relationships- Other related duties as assigned*What will you bring to RamSoft?*- College Diploma/Degree in IT, computer science, engineering, information systems or a related field- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role- Excellent people, analytical and technical skills and a demonstrated commitment to service excellence- Excellent organizational and time management skills- Proficiency with Windows 7, 8, and 10, and Windows Server - 2008, 2012, 2016 and 2019- Working knowledge of networking concepts- Working knowledge of relational databases and SQL- Working knowledge of Microsoft Azure Cloud technology and architecture- Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel- High level of communication skills in English and Spanish, written and verbal is required- Extensive organization, time management and decision-making skills- Ability to work with mínimal supervision while continuously advancing goals and priorities- Ability to manage multiple priorities and meet deadlines*You will REALLY stand out if you have the following*- Azure Fundamentals and related certifications- Certifications or working knowledge in medical imaging industry standards and technologies- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs._
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Manager Software Support
hace 2 semanas
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo_Join us leading an outstanding group of L2/L3 SW Support Engineers that interacts with WW customers, resolves bugs, and addresses customer support requests under the most variety of environments; The position will be based in our Guadalajara, Jal. Mexico development center facility._ **Responsibilities of the Software Support Manager**: - Employee...
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Manager Software Support
hace 2 semanas
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo_Join us leading an outstanding group of L2/L3 SW Support Engineers that interacts with WW customers, resolves bugs, and addresses customer support requests under the most variety of environments; The position will be based in our Guadalajara, Jal. Mexico development center facility._**Responsibilities of the Software Support Manager**:- Employee management...
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Technical Analyst 2-support
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):- It's mandatory to speak...
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Technical Analyst 3-support
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Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 3-support
hace 7 días
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Zapopan, México Oracle A tiempo completoOracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...
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Software Support Engineer L2
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Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company**Come join our Toshiba Software Support team!!!We are responsible for resolving issues in our complex software stack for our global retail customers.Whether it's bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.Every day, our team learns something new.If you are...
