Csc-mx Ep Target Account Coordinator West Central

hace 5 días

Guadalajara, México Siemens A tiempo completo

Target Account Coordinator West-CentralPosition OverviewThe Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.**Responsibilities**:- Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.- Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.- Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.- Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.- Identify problems as they occur and take appropriate steps to solve or escalate them to management.- Effectively use fundamental practices and procedures around the processing and management of change orders.Required Knowledge/Skills, Education, and Experience- 3-5 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries covering multiple topics including by not limited to order status, expedites, problem resolution.- BS/BA in related discipline or advanced degree.- Strong data analytical and problem solving skills in identifying patterns and trends.- Strong verbal and written communication skills in English language- Proficient with Microsoft Suites.- High Level of professionalism and excellent customer service skills- Ability to multitask and handle a high volume of work accurately- Prior experience with SAP and CRM systems.**Organization**: Smart Infrastructure**Company**: Siemens, S.A. de C.V.**Experience Level**: Mid-level Professional**Full / Part time**: Full-time

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