Desktop Support Associate-helpdesk
hace 3 semanas
**Req ID**: We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.- Answers the help desk line and responds to users' requests regarding computer systems.- Acknowledges receipt of all user requests within defined service levels.- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.- Maintains user information and documentation.- Participates in ensuring that client requests via the ticketing system are managed to closure.- Delivers results in support of achieving the organization's Service Level Agreements.- Prioritizes work based on time and complexity requirements.- Exercises sensitivity to due process and proper pacing.- Routes clients when appropriate to proper support queues.- May identify opportunities for process improvements that contribute to the achievement of business metric goals.- Solves problems consistently and completely with minimum supervision.- Partners with employees to obtain resolution to complex technical issues.- Performs quality audits.- Typically requires 1-2 years relevant experience.- High School Diploma or equivalent.- Strong telephone etiquette skills- Ability to develop business relationships and communicate effectively with the user community.- Basic trouble shooting skills.- Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.- May require industry / internal certifications to applicable role.- Applies knowledge of client service techniques as required to address problems with PC based tools and products.- Ability to perform general office requirements.- Must be able to perform essential responsibilities with or without reasonable accommodations.- Non-Exempt**About NTT DATA
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Desktop Support Associate-helpdesk
hace 2 días
Jalisco, México NTT DATA A tiempo completo**Req ID**: 338924 We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems -...
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2022-j13206 - Service Desk Manager
hace 4 días
Jalisco, México Vdart Inc A tiempo completoOverviewMust have more than 5 years of experience in IT Service Desk as a Team Lead- Should have managed service desk operations in his/ her current role- Experience of working in an IT Contact Center/Service Desk support- Understanding of the Business situation and capability to address issues- Shows flexibility/ownership & works under pressure situation-...
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2022-j13206 - Service Desk Manager
hace 5 días
Jalisco, México Vdart Inc A tiempo completoOverview Must have more than 5 years of experience in IT Service Desk as a Team Lead - Should have managed service desk operations in his/ her current role - Experience of working in an IT Contact Center/Service Desk support - Understanding of the Business situation and capability to address issues - Shows flexibility/ownership & works under pressure...
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2022-j16954 - L1 Service Desk
hace 5 días
Jalisco, México Vdart Inc A tiempo completoOverview **L1 Service Desk** - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks. - Phone support experience is mandatory -...
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2022-j16954 - L1 Service Desk
hace 4 días
Jalisco, México Vdart Inc A tiempo completoOverview**L1 Service Desk**- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users- High school (B.Sc. or Diploma)- 1 year of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks.- Phone support experience is mandatory- Technical...
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Associate Service Delivery Specialist, IT
hace 2 semanas
región centro jalisco, México Insulet Corporation A tiempo completoAssociate Service Delivery Specialist, IT Join to apply for the Associate Service Delivery Specialist, IT role at Insulet Corporation Associate Service Delivery Specialist, IT 2 days ago Be among the first 25 applicants Join to apply for the Associate Service Delivery Specialist, IT role at Insulet Corporation Get AI-powered advice on this job and more...
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Sales Support Specialist
hace 1 semana
Jalisco, México Realty Simplified LLC A tiempo completoRealty Simplified LLC is a Real Estate Solutions Firm that buys and sells properties throughout the greater Houston area. We specialize in buying distressed homes at a significant discount, then renovate and resell them to retail home buyers and landlords. We are seeking an enthusiastic “A-Player” to join our sales team. Must be energetic, positive,...
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Business Operations Associate II
hace 4 semanas
Tlaquepaque, Jalisco, Mexico Arrow Electronics, Inc. A tiempo completoPosition:Business Operations Associate IIJob Description:Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 154 company, and a global technology leader, is looking for a Business Operations Associate for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!What You'll Be Doing: Responsible...
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Ib /ob Area Manager
hace 4 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- English proficiencyAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an...
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Ob Area Manager
hace 3 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We...
