Aftersales Data Analyst

Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basisRESPONSIBILITIES:- Responsible of data mining to provide visible solutions to customers, including layouts, PBI reports, statistical analysis, graphs and tables.- Understanding of customer’s request to translate it to visual and functional reports.- Team work to promote initiatives related to improve service KPI’s and spare parts sales.- Identify projects requirements to translate them to a project timing and milestones.- Prioritize projects according impact vs effort.- Continuous improvement to generated visors.- Documentation of processes and storage according GM policies.- Support to district managers with data understanding and how it was calculated.- Support dealer’s network to questions about KPIs reports and calculation.- Self-development supported by collaboration with other areas and councils.- Determine best scenarios based on profit & loss, and statistical data as mean and median.- Lead discussions and reach agreements with internal and external stake holders.**Additional Job Description**:- Experience in data mining and management of data basis.- Programming in DAX, SQL, Pyton, R.- Capability to analyze business results to identify opportunities: budget, trends, statistical data.- Prepare reporting package with insight for monthly operating review and/or Key Performance Indicators (KPI’s), anticipating logical questions based on content.- Ability to prioritize multiple tasks and projects at once without sacrificing quality.- Works under general supervision with limited guidance and direction. Determines an appropriate course of action within broad guidelines and can handle nearly every standard or typical request independently.- Identify and corrects non-routine problems in existing systems and processes through independent judgment.- Applies learned techniques to drive the solution to a problem.- Adapts communication style to reach agreement in own area in situations of moderate complexity. Demonstrates flexibility and adaptation.- Propose new initiatives and delivers solutions, driving cross team efforts. Recommends opportunities for process improvement to leadership & proactively anticipates needs within own area.- Dealing with ambiguity to define feasible actions and priority.- Participation in the data analytics council for sharing best practices and lessons learned associated to the function. At the same time, being receptive to incorporate practices or technics presented by other DA groups.Proactively seeks personal and group growth opportunities, identifying training, certifications and trends around the DA environment.- **Key requirements**- Speaking and writing communication skills.- Bachelor’s degree in data science, computer science, engineering, statistics, mathematics or related degree.- 1-4 years of experience.- English proficiency to maintain conversation applied to technical language.Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.In case you need any reasonable adjustment to continue with your process, let your recruiter know.**About GM**:Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**:We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.**Non-Discrimination and Equal Employment Opportunities**:General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.**Accommodations**: