Customer Engineer- Xalapa

hace 5 días

Edo de México NCR A tiempo completo

About NCRNCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Puesto: Customer Engineer- Xalapa, Veracruz- Requisitos básicos:- Bachillerato o carrera técnica en Mecatrónica, Mecánica, Electrónica, Sistemas (o afín)- Experiência no necesaria (se pueden considerar recién egresados) o de mínimo 1 año en redes, soporte técnico, comunicaciones- Disponibilidad para viajar (Interior de Veracruz, Puebla y Michoacán)- Disponibilidad de horario- Requisitos preferentes:- Licencia de manejo tipo B- Funciones:- Proporcionar instalación, mantenimiento y reparaciones en equipos ATM (segunda línea de mantenimiento) y / o POS (punto de venta) y otros equipos electromecánicos en varias ubicaciones dentro de un territorio / región asignada.- Dar continuidad de las operaciones del cliente y altos níveles de satisfacción del cliente; Gestionar incidencias de clientes según lo asignado; Cree relaciones de trabajo con los clientes y desarrolle canales de comunicación informales con la cuenta del cliente a nível local- Responsable de la propiedad de todos los problemas / necesidades del cliente que se expresan u observan y actúan de manera apropiada; Puede proporcionar soporte al Ingeniero de Cliente Asociado y / o al Servicio; Técnico representante / técnico de servicio cuando sea necesario- Comprensión y realización de los diversos requisitos del Acuerdo de nível de servicio al cliente (SLA) y plantee o aumente los problemas cuando sea apropiado y / o según los procedimientos establecidos- Representar a NCR de una manera que refleje positivamente la imagen y la reputación de la empresa.- Verificar que el entorno del sitio cumpla con los requisitos antes de la instalación o implementación; Instale los sistemas del cliente de acuerdo con el plan de instalación,Habilidades:- Enfoque a resultados- Tolerancia a la frustraciónOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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