Industry Client Solutions Manager

hace 2 semanas


distrito federal, México TikTok A tiempo completo

About the Team At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. About the Role The Industry Operations Client Solutions team helps formulate industry strategy and identify growth opportunities. In order to deliver industry‑specific solutions and methodologies across the LATAM region. Nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a key pillar for this team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast‑paced environment. Responsibilities Being a Consultant to clients and internal stakeholders: we are in the business of solutions – covering product adoption, strategy and/or optimizations to help top clients link their marketing objectives to business goals. Combine product developments, market landscape and competitor activities to give clients, agencies, and internal teams a holistic view of strategic next steps. Build Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness, etc.) across full‑funnel solutions. Put together narratives, workshops and business reviews to educate and upskill clients in charting the way forward. Establish TikTok as part of client’s Always‑on Full‑Funnel platform; make meaningful connections between upper and lower funnel strategy, especially around TikTok Shop business. Account Management, Campaign Management & Reporting: Manage and grow post‑sale relationships with brands and their corresponding agency teams, steer account growth and success. Sense‑check/challenge media plans and suggest optimizations to set clients up for success. Take responsibility for campaign setup checks, performance monitoring, and optimization suggestions for every client in the book of business. Own conversations around TikTok Shop business, helping clients scale GMV via assortment and creator strategies that drive ShopAds revenue. Gather, analyse and present data alongside insights and actionable next steps as part of post‑campaign reporting or account audits. Prioritise tasks by urgency level and impact in alignment with Brand Partnerships Managers. Stakeholder Management & Revenue Impact: Build trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts. Understand the scope of various cross‑functional teams and whom to approach for what purpose. Push through product adoption, programs and packages built around specific company or market level priorities. Have an equal stake in Account & Opportunity planning, and work with the Brand Partnerships team to develop innovative solutions and strategies. Track revenue attainment and the impact of client activities on the Book of Business, individually and as a team. Proactively share client/market/vertical learnings and knowledge across Client Solutions Teams and beyond where pertinent, through case studies or other ad hoc sharings. #J-18808-Ljbffr



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