Sr Technical Support Engineer
hace 6 días
What's the role?:As a Sr Technical Support Engineer on our Mexico team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services.You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest. An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required.Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.The Sr. Technical Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.Who are you?:- Understanding of service maturity, functional and non-functional requirements.- Strong problem-solving, data-driven, and analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.- Excel at cross-functional leadership and collaboration, with an ability to influence others. Project management proficiency with results-driven mindset.- Ability to manage multiple priorities within a fast-paced environment.- Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.- Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.- Self-motivated and take responsibility for seeing tasks through to successful completion.- Bachelors level degree in Computer Science or related fieldHERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Who are we?:HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
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Sr Technical Support Engineer
hace 7 días
Guanajuato, México HERE Technologies A tiempo completoWhat's the role?: As a Sr Technical Support Engineer on our Mexico team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will partner with sales representatives to expand and improve Customer’s adoption of HERE products and services. You must possess customer...
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Sr Technical Support Engineer
hace 2 semanas
Guanajuato, México HERE Technologies A tiempo completoWhat's the role?:- on technical orientation, is excited about learning new technologies and loves sharing knowledge with others.A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.**Main Responsibilities**- Guide customers through design, integration, validation,...
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Technical Support Engineer I
hace 1 semana
Guanajuato, México HERE Technologies A tiempo completoWhat's the role?: Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. We are looking for a Technical Support Engineer to join...
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Sr Technical Support Engineer
hace 3 semanas
Guanajuato, México Here Technologies A tiempo completoWhat's the role?:**MAIN RESPONSIBILITIES****Must be the go-to technical expert on HERE products**:- Analyze test and debug software issues reported by the Customers- Deliver a swift and effective response until the issue is resolved and the situation is normalized- Address the issue in a systematic approach coordinated across teams and stakeholders to ensure...
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Sr Material Engineer
hace 4 semanas
Guanajuato, México The Timken Company A tiempo completo**Your Career Begins at Timken**If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.**Purpose and Scope****The Sr. Material Engineer...
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Sr Process Engineer
hace 2 semanas
Guanajuato, México The Timken Company A tiempo completoPersonal and Professional GrowthSr Process Engineer- San Jose Iturbide, GUA, MX, 37980**Your Career Begins at Timken**- If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery...
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Network Engineer Sr
hace 3 semanas
Guanajuato, México Network Engineer Specialists A tiempo completo**Actividades**:- Servicio de Soporte a Redes LAN, WLAN y WAN- Soporte de segundo y tercer nível.- Con certificación CCNP.- Inglés Intermedio-Avanzado- Conocimiento en manejo de Servidores, Almacenamiento, VMware- Conocimiento Netapp Avanzado deseable- Administración de Servicios de red: Active Directory, DHCP, DNS, Radius.- Conocimientos de metodología...
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Sr Mechanical Engineer
hace 7 días
Guanajuato, México People & Growth A tiempo completoInternational architecture and engineering firm recognized as one of the fastest-growing architecture, engineering, planning, and environmental consulting firms in the U.S., is looking for **Sr Mechanical Engineer **to work for diverse projects in Mexico and US. **Responsibilities** - Piping and instrumentation diagrams, calculation reports, and...
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Sr Mechanical Engineer
hace 6 días
Guanajuato, México People & Growth A tiempo completoInternational architecture and engineering firm recognized as one of the fastest-growing architecture, engineering, planning, and environmental consulting firms in the U.S., is looking for **Sr Mechanical Engineer **to work for diverse projects in Mexico and US.**Responsibilities**- Piping and instrumentation diagrams, calculation reports, and specifications...
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Sr Mechanical Engineer
hace 6 días
Guanajuato, México People & Growth A tiempo completoInternational architecture and engineering firm recognized as one of the fastest-growing architecture, engineering, planning, and environmental consulting firms in the U.S., is looking for **Sr Mechanical Engineer **to work for diverse projects in Mexico and US. **Responsibilities** - Piping and instrumentation diagrams, Calculation reports, and...
