Intern - Technical Engagement Service Manager

hace 2 días

Saltillo, México SAP A tiempo completo

**We help the world run better****Meet the team**Strategic Customer Engagement (SCE) serves to provide a single gateway into SuccessFactors services as delivered by the Product, Engineering, & Cloud Operations organizations. The team fills the role of trusted advisor, responsible for providing strategic customer engagement and advocacy services on behalf of the SAP People Solution organization.**What you’ll do**Position title: Intern - Technical Engagement Service ManagerLocation: Mexico City, Mexico (Remote 100%)In this role, you’ll:Support the SCE Technical Engagement Service Manager with their field support (e.g., CEE, CSM, AE), escalation support (e.g., Incident Management, Problem Management), and customer communications (e.g., RCA, Incident Communications, Change Maintenance Announcements)Responsibilities of the position may include:- Maintain relationships with internal audiences and drive customer focus on all SCE initiatives- Quality Document Management System support.- Capture, document and communicate executive summary messages for operations related incidents to all internal and external stakeholders.- Develop communication strategies to effectively engage & inform a defined audience for SCE projects and initiatives.- Active participation in the Incident, Change and Problem management processes to represent and provide accurate and timely defined communication to customers.**What you’ll bring**Experience / Role Requirements- Currently pursuing a degree in Engineering, System Management, Information Technology, and other related field- Must be fluent in English and possess excellent written and verbal communication skills.- Work effectively in a virtual, global team and develop working relationships across the organisation and cultures.- Working on high visibility incident management or issue escalation and resolution initiatives- Ability to convert complex technical information and translate it to business language for consumption by our customers and stakeholders.- Great analytical skills leveraging a data driven approach.- Exceptional attention to detail as it relates to process and documentation.- Strong time management skills.- Working knowledge of the ITIL framework.- Ability to work in a fast-paced environment, handling multiple priorities.- Excellent critical thinking and problem-solving skills.**We build breakthroughs together****We win with inclusion**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

  • Intern - Technical Engagement Service Manager

    hace 4 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Meet the team** Strategic Customer Engagement (SCE) serves to provide a single gateway into SuccessFactors services as delivered by the Product, Engineering, & Cloud Operations organizations. The team fills the role of trusted advisor, responsible for providing strategic customer engagement and advocacy services on behalf...

  • Intern - SAP Sf Hxm Technical Engagement Service

    hace 7 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Meet the team** Strategic Customer Engagement (SCE) serves to provide a single gateway into SuccessFactors services as delivered by the Product, Engineering, & Cloud Operations organizations. The team fills the role of trusted advisor, responsible for providing strategic customer engagement and advocacy services on behalf...

  • Sr Engagement Manager

    hace 3 semanas

    Saltillo, México Workday A tiempo completo

    Do what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities...

  • Technical Service Manager

    hace 7 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better****PROGRAM DESCRIPTION**SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • Digital Customer Engagement Manager

    hace 2 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better**- **Please submit your CV in English****The Team**As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.Because we are at the heart of the SAP strategy, our...

  • Senior Technical Quality Manager

    hace 7 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **General description of SAP Premium Engagements and TQM Purpose** A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long term relationship with better access to SAP for topics...

  • Senior Technical Quality Manager

    hace 4 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better****General description of SAP Premium Engagements and TQM Purpose**A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long term relationship with better access to SAP for topics...

  • Ecs Technical Service Manager

    hace 1 semana

    Saltillo, México SAP A tiempo completo

    **We help the world run better**PROGRAM DESCRIPTIONSAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • Technical Service Manager

    hace 2 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better****PROGRAM DESCRIPTION**SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS). To provide our customers...

  • Ecs Technical Service Manager

    hace 1 semana

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **#SAPECSCareers** **Program Description** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end...