Contact Center App Developer Senior
hace 1 mes
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team.
The overall objective of this role is to contribute to applications systems analysis and programming activities.
Responsibilities:
- Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas.
- Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users.
- Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement.
- Recommend and develop security measures in post-implementation analysis of business usage to ensure successful system design and functionality.
- Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems.
- Ensure essential procedures are followed and help define operating standards and processes.
- Serve as advisor or coach to new or lower level analysts.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and/or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of relevant experience.
- Experience in systems analysis and programming of software applications.
- Experience in managing and implementing successful projects.
- Working knowledge of consulting/project management techniques/methods.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
Education:
Bachelor’s degree / University degree or equivalent experience in Computer Science, Electronics Engineering, or other technical engineering fields.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Additional Requirements:
- The successful candidate must have 6+ years of product development specifically for Web, VXML applications.
- English proficiency (100%).
- Knowledge of Software Development methodologies (SDLC, Agile, Waterfall, Scrum) is a must.
- Familiarity with industry trends such as Internet of Things and their applicability to Banking.
- Operating systems: Windows, Linux.
- Languages: Java, J2EE, SQL; Java Technologies: Java, J2EE, JDBC, Hibernate, JSP, Servlets, JMS, Spring Framework (Boot, MVC, IOC, AOP, ORM templates), Java Beans, Web Services, MicroServices.
- XML Technologies: VXML, XML, WSDL, SOAP.
- Oracle DB, Web application servers (WAS, IHS, Web Logic), API integrations.
- Concepts: Design Patterns, CI-CD pipeline, including RLM, Code vulnerabilities tools (Bitbucket, SonarQube), Contact Center Call Flow, IVR functionality.
- Software Configuration Management Tools: GIT/Bitbucket; Build Scripts: Maven.
- CTI DATA Integration, Routing software like Genesys, Cisco ICM, Avaya AIC (it's a must).
- Basic cloud concepts are desirable.
Job Family Group: Technology
Job Family: Applications Development
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.
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