Clerk - Reservations
hace 2 semanas
***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.**Job Details**:- Job title- Clerk - Reservations- Position Type- Full Time- Job ID- - Additional Info- Career area- Reservations- Location(s)- The St. Regis Cap Cana Resort
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Clerk - Reservations
hace 2 semanas
La Altagracia, México Marriott International A tiempo completo*** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...
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Clerk-Reservations
hace 2 semanas
Ixtapan de la Sal, México Marriott International, Inc A tiempo completo**Número de Empleo** **********Categoría de Empleo** Reservations**Ubicación** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma.Morelos 44, Ixtapan de la Sal, Mexico, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un empleador que ofrece igualdad de...
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Clerk-reservations
hace 3 semanas
Ixtapan de la Sal, México Marriott International, Inc A tiempo completo**Número de Empleo** **Categoría de Empleo** Reservations**Ubicación** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un empleador que ofrece igualdad de...
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Clerk-reservations
hace 3 semanas
Ixtapan de la Sal, México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Reservations**Location** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Clerk-front Desk
hace 2 semanas
La Altagracia, México Marriott International A tiempo completo*** Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns....
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Clerk-front Desk
hace 2 semanas
La Altagracia, México Marriott International A tiempo completo***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns....
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Reservations Clerk
hace 3 semanas
La Peñita de Jaltemba Centro, México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Reservations**Location**Siari a Ritz-Carlton Reserve, Carretera Federal 200 Tepic-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o...
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Reservations Clerk
hace 3 semanas
La Peñita de Jaltemba Centro, México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Reservations**Location**Siari a Ritz-Carlton Reserve, Carretera Federal 200 Tepic-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations...
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Clerk-front Desk
hace 4 semanas
Ixtapan de la Sal, México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and...
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Clerk-front Desk
hace 2 semanas
Ixtapan de la Sal, México Marriott International, Inc A tiempo completo**Job Number** 23088300 **Job Category** Rooms & Guest Services Operations **Location** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...
