Logistics Manager

hace 1 semana

Monterrey, México PROTRANS INTERNATIONAL LLC A tiempo completo

**Job Summary**:The **Logistics Manager** is responsible for leading and managing a team of Supply Chain Managers to ensure seamless coordination between internal operations, engineering, service providers, customer suppliers, and plant/warehouse locations. This role plays a critical part in ensuring service level agreements (SLAs) are met or exceeded, implementing operational efficiencies, and acting as a key escalation point to resolve issues across multiple logistics functions.**Key Responsibilities**:- Lead, coach, and support Supply Chain Managers to effectively serve as liaisons between all key stakeholders.- Develop and implement communication and operational processes to ensure customer satisfaction and logistics excellence.- Design and monitor track-and-trace and escalation techniques for all shipment-related activities, including scheduled and unplanned moves.- Act as the primary escalation point for service issues and daily operational challenges on assigned accounts.- Support the implementation of new accounts and/or expansion of services on existing accounts, including 3PL, transportation consolidation, and warehousing.- Ensure tactical execution of customer-related actions, serving as the main point of contact for critical operational matters.- Coordinate with internal teams and external stakeholders to manage the day-to-day logistics lifecycle efficiently.- Maintain and manage an issues log and open task tracker to ensure timely delivery of customer initiatives and resolution of escalated concerns.- Document and distribute trip notes and meeting summaries to track progress and accountability.**Requirements**:- Bachelor's degree (completed) in a relevant field.- 2 to 5 years of experience in logistics, supply chain, or operations management roles.- Advanced proficiency in English (both written and spoken).- Strong problem-solving and organizational skills.- Excellent communication and team leadership capabilities.- Availability to travel up to 25%.ProTrans

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