Regional Is Operations Manager

REGIONAL IS OPERATIONS MANAGER - AMERICASHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution- OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.- Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.- As part of the Global IS Operations team, the **Regional IS Operations Leader for AMER** is responsible to:- Manage IS Operations service delivery within the AMER region, in coordination with Global IS Operations Leader and Central Services Teams, ensuring operational stability, performance, and customer satisfaction.- Act as the primary regional contact for major incident management, urgent standard change coordination, SLA/KPI tracking, and communication.- Manage the alignment of AMER regional operations with global governance and contributes to the Build-to-Run transition for projects and evolutions.- He/she promotes and supports the deployment of Group IS/IT policies, standards, and procedures at AMER level and drives operational excellence and continuous improvement of IT services delivered in the AMER region, identifying risks, bottlenecks, and improvement opportunities in operational processes.- Main activities:- **Support and Corrective maintenance**:- Oversee and manage major IS incidents impacting the AMER region, ensuring rapid response, escalation, and resolution.- Act as the IS AMER escalation point for critical incidents and service disruptions.- Maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).- Ensure effective IS post-incident reviews and root cause analysis follow-up.- Provide regular reporting on IS incident metrics, SLA breaches, and corrective action plans (in coordination with IS Product Operation manager and Central Services Teams).** Administration & Suppervision**:- Ensure AMER project and evolution handovers are executed following the Build-to-Run framework.- Support local testing, acceptance, and onboarding of new services into operations.- Manage relationships with external vendors and service partners at AMER level (in coordination with IS Product Operation Manager and Central Services Teams).- Monitor and optimize AMER IS resources to support operational efficiency (in coordination with IS Product Operation Manager and Central Services Teams).** Standard Change Management**:- Manage urgent standard changes within the AMER region, ensuring risk assessment, coordination, and timely execution.- Validate AMER operational readiness for change implementations.- Ensure all changes follow Group IT/IS governance, approval, and documentation standards.- Support communication and scheduling changes with affected Business.- Track and report regional change performance, identifying areas for improvement.Required profile and experience:- Bachelor’s or master’s degree in information systems, Computer Science, or equivalent.- ITIL V3 or 4 certification (Service Operations or Service Management) preferred.- Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.- At least 6-8 years of IT Operations experience, including 3 years in service delivery management.- Proven experience managing SLAs and KPIs in a regional or global IS service context.- Demonstrated success in coordinating Build-to-Run transitions and operational readiness.- Fluent EnglishKey competencies- Strong understanding of IT Service Management (ITSM) processes: Incident, Problem, Change, and Release Management.- Familiarity with ERP (SAP), Integration platforms (EDI, Boomi), and Digital Solutions- Experience with monitoring and ticketing tools (ServiceNow, EasyVista, JIRA, etc.)- Excellent communication and escalation management skills.- Customer-oriented and proactive in stakeholder engagement.- Strong analytical, prioritization, and leadership skills.- Capable of working effectively in multicultural and cross-functional environmentLI-GS1- **Date**:Dec 11, 2025- **Location**:Leon, MX- **Job Requisition ID**: