Retail Experience Manager

Retail Experience Manager page is loaded## Retail Experience Managerlocations: Villahermosatime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Title: Retail Experience ManagerDepartment: ComercialReports to: Grouper Sell-OutJob Level: ManagerLocation: Villahermosa, Tabasco.Position Purpose: Lead the sales strategy and execution across multiple points of sale, with a strong focus on driving sell-out performance and enhancing the customer experience. Ensure optimal resource allocation, manage negotiations with clients and distributors, and oversee the implementation of commercial and marketing initiatives to support long-term sustainable growth.Key Responsibilities:**Team Leadership and Management:*** Recruit, evaluate, and develop high-performing teams, including Supervisors and Beauty Confident (BCs), with the support of Human Resources.* Monitor commission calculations, product launches, and reimbursements.* Foster professional growth through coaching, mentoring, and personalized development plans.* Coordinate and motivate retail teams, including Counter Managers, Fragrance Specialists, and Beauty Advisors, across assigned brands (CHANEL & Premium Brands).* Supervise field team activities, ensuring timely submission of visit reports and proper follow-up.* Provide actionable insights and direction based on data analysis to improve sell-out performance and operational efficiency.* Serve as a liaison between local operations and regional management, ensuring consistent communication and smooth execution of strategies.**Marketing and Training:*** Manage marketing tools and implement concrete in-store actions in collaboration with internal teams, distributors, and key retailers.* Design and execute promotional plans aligned with distributors and brand guidelines.* Ensure brand image standards are met, maintaining quality and visual excellence at all points of sale.* Develop and implement promotional strategies in partnership with retailers and distributors.* Organize training programs, promotional events, and makeup artist visits to increase team engagement and elevate the customer experience.* Coordinate with the training team to ensure appropriate product knowledge for Beauty Advisors and field staff.* Oversee the implementation of visual merchandising plans, ensuring compliance with established standards.* Supervise the execution of trade marketing plans and display installations.**Sales Animation and Leadership:*** Ensure net and wholesale sales figures meet or exceed budgeted targets.* Monitor customer orders, stock rotation, and inventory levels to prevent stockouts or overstocking.* Negotiate commercial terms with clients, including margins, returns, reimbursements, and key space allocations.* Develop alternative sales strategies to address and mitigate unexpected market trends.* Approve and manage the opening/closing of points of sale to ensure brand image standards and optimize profitability.* Prepare and analyze annual forecasts for products and promotional materials.* Supervise and coordinate purchase orders with clients and Brand Managers.* Implement and oversee commercial activations and key events, such as Beauty Schools and Make-Up Artist visits.* Continuously monitor the local market, competition, and new business opportunities.* Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related fields.* Over 5 years of experience in regional management roles, preferably in the luxury or beauty industry.* 3+ years in sales and retail management roles, preferably within luxury and/or beauty sectors.* Fluent in English and Spanish.* Exceptional negotiation and conflict resolution skills with diverse stakeholders.* Strategic thinker with strong analytical and results-oriented capabilities.* Advanced skills in data-driven decision-making and use of digital tools.* Proven leadership abilities, with a focus on team empowerment, coaching, and multicultural collaboration.* Strong organizational skills and ability to prioritize tasks in a dynamic environment.* Proficient in MS Office Su* ite, with advanced skills in Excel and PowerPoint.* Awareness of digital trends and retail management best practices.Exceptional creation and client experience#J-18808-Ljbffr