Sr Support Engineer 1
hace 3 semanas
Job Profile - Sr Support Engineer 1OverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities- Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions- Document change control and publish testing results transparently to the customer on a schedule.- Bring in new ideas for automation, re-use, and service improvements- Deep understand of BY's evolving SaaS offerings, features and functionality deployed for testing customers.- Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution.).- Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we're looking for:- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders- Familiarity with retail domain and order management systems is a must- Experience with scripting tools like JMeter and selenium- Experience with Azure and GCP cloud services around deployments and monitoring- Experience with tuning, extracting data from Cassandra and/ Mongo DB- Use of KafkaOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Sr Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Sr Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope The Senior Support Engineer will serve as a...
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Sr Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.ScopeThe Senior Support Engineer will serve as a trusted...
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Support Engineer 1
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer IOverviewBY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of...
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Sr Support Engineer 2
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Support Engineer 1
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes....
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Support Engineer 1
hace 7 días
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer I (TMS Operate) Overview Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Sr. Support Engineer to join its TMS Operate Team. Blue Yonder’s TMS Operate Team (Support Services) - Responsible to work with global functional &...
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Sr. Support Engineer I
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Sr Support Engineer IScope:The Senior Support Engineer I is a customer-focused role responsible for providing technical and functional support and ensuring a high level of customer satisfaction through exceptional service delivery. The role involves working collaboratively with customers, team members, and partners to enhance solution stability and...
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Sr Support Engineer
hace 7 días
Monterrey, México Blue Yonder A tiempo completoJob Profile - Sr Support Engineer Overview The Senior Support Engineer will support our SaaS customers to provide Solution/Product support on Work Force Management. What you'll do: - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases - Maintain positive customer relationships by...
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Sr Support Engineer 1
hace 5 días
Monterrey, México Blue Yonder A tiempo completoThis position is required to: - Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents - Own Tier 1/2 solution as required, enhance solution stability and service...
