Collections Specialist

hace 2 semanas


Zapopan, México Intugo A tiempo completo

**Job Title**: Collections Specialist**Location**: Av Tizoc 97, Cd del Sol, 45050 Zapopan, Jal.**Job Overview**:**Key Responsibilities**:- Make outbound calls to customers with debt accounts.- Receive inbound calls related to in debt accounts and address customer inquiries.- Handle account redemptions and repossessions, including reviews for accounts marked for repossession.- Perform skip tracing and loan hardship reviews.- Work with customers to arrange suitable payment plans for accounts that are past due.- Identify accounts requiring management review based on their debt status.- Provide outstanding customer service, maintaining professionalism and empathy throughout interactions.- Ensure adherence to the required standards set by the department.- Follow company policies and procedures for collections and customer service.**Requirements**:- Minimum of two years of experience in customer service or a related field.- Excellent customer service and communication skills.- Bilingual fluency in English and Spanish is required.- Strong attention to detail, ability to multitask, and work well under pressure.**Preferred Qualifications**:- Experience in early-stage collections or a related financial services role.- Familiarity with skip tracing and repossession processes.- Ability to negotiate effectively while maintaining a high level of professionalism.**Schedule**:- 08:00-18:00 3 DAYS PER WEEK AND 9 HOUS SHIFT FRIDAY AND SATURDAY (Sunday off + 1 Week Day Off)- 11:00 - 20:00 All Week | (Sunday off + 1 Week Off )Tipo de puesto: Tiempo completoSueldo: A partir de $21,000.00 al mesLugar de trabajo: Empleo presencial



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